Home Solutions Advisor
HVAC System Replacement
“On 8:00 on Sunday morning, our system failed with temps going down into the teens. I called the company I had used for over 30 years. After an hour with no response and a second call (still with no response), I contacted Quality Service Co. Luckily, my system came back on so I did not require an emergency call but I still called to have Quality to check it on Monday. They called at 7:30 a.m. to set up a time and had a tech at my house an hour later. Matt determined the issue and even checked on warranty for me. We decided to check into replacement instead of repair. Allen Duffy was at my door an hour later. He presented me with a proposal including payment options and information on the complete system. We made the decision to replace. Allen ordered our new system with a promise of installation on Tuesday.
At 8:03 Tuesday morning, the team pulled in my driveway ready to begin work. The work was completed later that day. Allen also came back to help me get acquainted with the new programmable thermostat. Today (Wednesday) he came back and installed a surge protector on it. He brought all of my paperwork which included the forms for Energy rebates. They had already been filed. In addition, the installation team replaced the pad underneath the unit as well as cleaning and mulching around the unit. They also replaced the breaker in the breaker box because ours was too large.
Their work was superior and I was treated with the utmost respect and courtesy by every employee during the whole process. I cannot thank them enough for all of their assistance. Everyone helped make the process as painless as possible. I was new to their company but they treated me as if I was a long-time customer. I highly recommend them. You will not be sorry.”
– Susan S.
Heat Pump and Air Handler Installation
“My heating and air conditioning units have been serviced by Quality Service Co since October of 2011, and it is my pleasure to rate them as ‘the top of the line’. From day one, Chris McDonald explained the background of his company and what I could expect from his staff and employees.
The maintenance contract has been honored on time and the technicians and office staff are polite, prompt and well informed.
The installation of a heat pump and air handler (Trane) was completed Wed, 1/11/17, and this huge job had the attention of caring and competent workers who impressed me with their attention to my household care while they worked so hard!
Special accolades to Allen Duffy who has solved many heating/cooling problems for me… I’d like to think he is now not only a rep, but a friend. I have referred many of my acquaintances to Quality Service and will continue to do so.”
– M. M. Kennedy
Quality Service Company services Florence, Darlington, Hartsville, Lamar, Marion, Pamplico, Timmonsville, and the surrounding South Carolina communities with their heating and cooling needs. Visit our service area page for more coverage details, call us at 843-773-2550, or request service online today.