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Customer Testimonials


Heat Pump Maintenance in Hartsville, SC 29550

“Thankful for the service provided by Chris and Domingo. Our upstairs AC went out and it was HOT! They responded quickly and had our system cooling in a matter of minutes. Thanks for excellent service!” – Rebecca w.

Air Conditioner Installation in Darlington, SC 29532

“Amazing!!! Back fill, I bought a home in Darlington County, the wife picked out the home. We moved from Alaska and obviously air conditioning wasn’t on my radar. Fast forward, after closing middle of March AC wasn’t something we used. Then come May the AC is running. But soon everything froze up on the existing 15 year old system. Called for a service and inspection. Verdict was both systems were on there way out. So I called on June 29th in the morning to schedule an appt for an estimate. Chris the manager/owner came that same afternoon. He spent about an hour and gave me estimates on replacing the one I was having problems with. His office called me about 1 hour after he left to see if they could come at 7:30am on the 30th. 10 hours later a complete new system installed “Daikin”. 12 year complete warranty and a variable speed system. Oh and WiFi thermostat. No hidden costs and the guys who did the install were warriors. This I can attest having served 25 years in the Army! 90 degree temperatures with humidity in the 80’s. These installers plowed right through. Bottom line – at least give them a call. Estimates are free and service is pennies with the knowledge of what your systems are doing!”

– Mark H.

Air Conditioner Maintenance in Florence, SC 29505

“Brian called us to see if he could arrive early, which was fine, and kept us updated about his arrival time. He was courteous, answered our questions, put on booties (very important to my fav wife), and did his summer checkup promptly. He is a definite asset to your company, and we recommend that you keep him!”

– richard h.

Air Conditioner Installation in Florence, SC 29501-8522

“Thank you so much for helping our family improve our air quality and upgrading our old AC unit. Our new unit is quiet and easy to use.
Josh and Cody where very professional and easy to work with. Thank you,
so much for all of your hard work and and we appreciate everything you guys did. We love our new AC unit,
it looks so nice!”

– Jennifer and Robert B.

Heat Pump Installation in Florence, SC 29501

“Very pleasant, were efficient and sure I was satisfied before they left.”

– Dale S.

Installation in Florence, SC 29501

“Josh and Cody did a great job installing an entirely new HVAC system in my attic and removed the old one from under the house. They were professional and considerate and cleaned up very well when they were done. I will definitely be using QSC for other services on future projects.”

– D.J. B.

Air Conditioner Installation in Florence, SC 29505

“You have earned another lifetime customer!”

– RYAN R.

Heat Pump Installation in Darlington, SC 29532

“Very professional, very courteous employees. Made sure I was completely satisfied prior to leaving. A true asset to your company.”

– Tracey S.

Heat Pump Installation in Florence, SC 29501

“Your technicians, Justin and Deven are very knowledgeable and professional. excellent work.
Thank you.”

– Thomas D.

Heat Pump Installation in Florence, SC 29501

“The three of them were friendly and very professional. they worked late into the evening having been here over 12 hours until the unit worked correctly. we are very satisfied with the service.”

– Jose & Evelyn R.

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Rich McCrea
Rich McCrea
20:30 09 Sep 21
Michael Heffner
Michael Heffner
20:11 08 Sep 21
Outstanding
paige oeding
paige oeding
22:37 02 Sep 21
Prompt, profession and personal service. Very impressed!
David Robinson
David Robinson
23:51 06 Aug 21
My wife left a voicemail and a text for Matt Hicks to call me back, and I have not heard from him yet. Apparently calling people back is not important. I will not be using them anytime soon.
RON GUBIOTTI
RON GUBIOTTI
02:25 04 Aug 21
Courteous professional service.
Rebecca Fry
Rebecca Fry
15:42 30 Jul 21
Lacey Scott
Lacey Scott
22:37 21 Jul 21
My water heater went out and needed to be replaced. They started at 9am finished it by 12. Tim/Dillon they were nice and cleaned up the mess it left and put a fan to dry the water. They did it so fast I would recommend them to everyone.
Kortni Hylton
Kortni Hylton
01:22 09 Jul 21
We woke up to our home at 80 degrees at 9 a.m.once we placed the call we received the best experience from the start. They not a only took our situation seriously, they made it a timely manor as well! The tech was very explanatory and informative of the technical issue and how to better prevent the issue in the future! I highly recommend their service and their service team!!
Jeramy Wheeler
Jeramy Wheeler
01:53 07 Jul 21
Jose medel is a rock star give that guy a raise ...He was awesome and the front desk lady was the best to work with thanks you guys
Bobby
Bobby
16:20 05 Jul 21
I highly recommend Quality Heating and Cooling. They seem like a small business that values their customers. They came out the same day our A/C compressor stopped working, on a holiday weekend, in the middle of a heat wave. Heather not only found a spot for me, but was pleasant to talk to and even called me with updates on what time the tech would be there. I got a text from Jake when he was on his way. It included a link to track his truck along with an ETA. He arrived on time, was friendly, professional, and asked questions about what had happened. He did a couple of tests and found the issue in a matter of minutes. He had the part in the truck and had the system back up and running in no time, all while answering my random questions like why there were 2 capacitors in my system. He let me know which parts looked good and which ones looked worn. The cost was reasonable and my family was able to continue our day and sleep wonderfully that night. They earned a die-hard customer this weekend!
Patrick Fuchs
Patrick Fuchs
20:49 30 Jun 21
George Loveland
George Loveland
22:22 25 Jun 21
Joel Bauer
Joel Bauer
17:27 22 Jun 21
I have used Right Now for many years. However, most recently they let me down again when my 3 year old AC unit died in the middle of a 95° day. Right Now said it would be 3-4 days to get someone out to fix it...I contacted Quality Heating after hours (around 7:15pm), and the tech said he could be there within 45-60 minutes.Jose Medel was on-time, very professional, and incredibly informative. I really appreciate him indulging my hovering and wanting to learn what he was doing. He educated me on how he identified the failure with the unit, what caused it, and what should have been seen much, much sooner by a tech with the previous company who had just serviced this unit 2 months prior.Excellent employee, terrific response. Thank you!
Shantyl S
Shantyl S
16:45 17 Jun 21
Very nice and was very helpful. Even with me rolling out if bed to answer the door still made me feel comfortable and not like I was a burden 😌 Great business!
Sylvia Choen
Sylvia Choen
19:24 08 Jun 21
Sharon Browning
Sharon Browning
03:28 08 Jun 21
Jim’s installed our new ductless heating and AC unit in my sewing room. And a new condenser for our home air. The install looks wonderful and both units work so well. My favorite part of this process was the installers. They were professional and happy people. Always smiling and always had a great attitude. Even when they came out to install a new condenser in 100 degree weather. I felt sorry for them but they didn’t mind the heat or the work. That means so much to me. I will always recommend Jim’s to anyone.
Matthew Schneiderman
Matthew Schneiderman
02:18 03 Jun 21
Kim Marques
Kim Marques
19:41 01 Jun 21
Wendy Alexandre
Wendy Alexandre
18:18 01 Jun 21
Wm. Glynn
Wm. Glynn
18:09 27 May 21
cindy wong
cindy wong
16:37 23 May 21
Very professional and good response time.
Don Lee
Don Lee
20:01 20 May 21
The Service Coordinator, Heather, was absolutely great! She was responsive in getting the information I wanted and scheduling our water heater installation. The Installation Techs, Dakota and Hunter, were courteous and very professional. They arrived on time and cleaned up after the job. The installation looks tidy, not like some of the Dr. Seuss installs I've had from others. Thanks for the great work Quality Heating & Cooling!
joe ford
joe ford
18:10 14 May 21
Jenny Robertson
Jenny Robertson
13:54 12 May 21
Thank you for a job well done!
shelly snider
shelly snider
22:54 07 May 21
Kathleen Daniels
Kathleen Daniels
15:23 07 May 21
All of the above.
Google Mail
Google Mail
20:07 27 Apr 21
We have used Quality Heating's services for many many years. They have always been and continue to be professional, reliable, friendly, courteous and a pleasure to do business with.
Jenny Kuntz
Jenny Kuntz
20:53 26 Apr 21
Linda Petlichkoff
Linda Petlichkoff
16:54 21 Apr 21
Paula Enrico
Paula Enrico
16:12 16 Apr 21
5I was very pleased with the service that we go
Jeremy Jeffers
Jeremy Jeffers
14:48 15 Apr 21
Bi-annual service check. Professional, personal, did a great job and explained the steps, procedures, and why the individual tasks were important. Quality Heating is a part of our "Home Team". (And Jose and our dog Roxy liked each other.) Highly recommend this business.
Vicki Hansen
Vicki Hansen
02:28 07 Apr 21
Jake was very helpful and gave me good advice. He was pleasant, knowledgeable and professional.
Jean Dingley
Jean Dingley
15:20 05 Apr 21
Susan Hazelton
Susan Hazelton
19:54 01 Apr 21
John Dzwilewski
John Dzwilewski
16:19 24 Mar 21
Quality Heating and Cooling conducted the ball inspection of our furnace and air conditioner. They did an excellent job! Jose medel was our technician who conducted the inspection. He was absolutely fantastic. Explain everything he did. You would be crazy having anyone else work on your furnace and AC. I will not due business with anyone else! John Dzwilewski
Tammy D
Tammy D
16:17 24 Mar 21
Steve and Myrna
Steve and Myrna
20:44 14 Mar 21
McCoy Pace
McCoy Pace
20:54 09 Mar 21
These guys are AMAZING. They came in were very polite and got the job done under there expected time. Would use them 110% for any issue we have in the future
Craig Fenwick
Craig Fenwick
00:01 23 Feb 21
Ryan Jones
Ryan Jones
21:17 18 Feb 21
Chris Jones
Chris Jones
19:16 18 Feb 21
Casey Bermensolo
Casey Bermensolo
20:25 02 Feb 21
Maribel Ramos
Maribel Ramos
03:04 19 Jan 21
Great service! Beyond satisfied!💯
Rick Smith
Rick Smith
23:46 12 Jan 21
Awesome service and competent technicians. Quality is in their name for a reason. We had a defective elbow in a gas line. They had a tech out and the problem was fixed within a few hours. Jose did an outstanding job. Thanks Quality Heating and Cooling!!!
Eva Pursifull
Eva Pursifull
17:06 01 Jan 21
I had a new furnace installed last week and there was a little whine in the motor. They came back and took care of it right away and made sure we were completely satisfied with our purchase.Quality is always our go to HVAC company!
David Teed
David Teed
19:52 30 Dec 20
Erika Melanson
Erika Melanson
21:30 21 Dec 20
I was very happy with Quality Heating & Cooling. Our heater went out on Sunday and I was worried we would not be able to get someone out before Christmas. They sent someone over the next day who was able to assess and fix the problem without delay. Our warm house and kiddos thank you!
Kathleen Smith
Kathleen Smith
17:43 21 Dec 20
Fine
Lorrie Biggie
Lorrie Biggie
00:32 19 Dec 20
Awesome people! Again second time around. Awesome people! Thanks Jake! Thanks Quality Heating...!
Jessica Durham
Jessica Durham
18:15 18 Dec 20
Excellent service!
Jennifer Skidmore
Jennifer Skidmore
22:22 11 Dec 20
Rhonda Christison
Rhonda Christison
18:08 08 Dec 20
Victoria Thatcher
Victoria Thatcher
17:48 08 Dec 20
Monica White
Monica White
23:10 01 Dec 20
New home built June 2020. Technician Jose M. came for their complimentary heating system check. Texts to confirm the appointment and to say he was on his way included his picture to confirm identity helped reduce some of the stress of waiting. Polite, professional, and spoke clearly even with the mask which he wore throughout the appointment. He explained what he was looking at and for during the inspection in layman's terms without speaking down to me. Very pleased so far with all contact with Jose and others at Quality Heating & Air. 5/5 ⭐
Lydia Dillard
Lydia Dillard
22:03 09 Nov 20
Furnace is not working, it was checked and needs additional attention from electrician. Excellent service!!
Christopher Bethel
Christopher Bethel
17:39 31 Oct 20
Had a great experience with an a great tech.
Jan Nissl
Jan Nissl
00:21 31 Oct 20
Josh Lebow
Josh Lebow
06:04 29 Oct 20
I had my furnace go out yesterday and quality made it a point to service my unit and diagnosed my thermostat was bad. Awesome company i would refer anyone to them. The most honest company I've ever worked with. Thank you.
Richard Donnelly
Richard Donnelly
21:17 28 Oct 20
Good and prompt service.
Joseph Hofstra
Joseph Hofstra
16:10 28 Oct 20
Jose was very accommodating and knowledgeable. He was a fine representative for Quality Heating.
Roberta Martinez
Roberta Martinez
15:57 27 Oct 20
Honest, friendly and knowledgeable. Did the job quickly and efficiently
Michael VanLydegraf
Michael VanLydegraf
17:12 26 Oct 20
I really appreciated how quickly Quality was able to send out a technician, and even moreso appreciated our technician's (Jake's) professionalism and friendly service! He informed us of our furnace's age and how we can maintain our older furnace to keep it running as long as possible. He was very considerate of our financial situation (given we are in the midst of a pandemic) and gave us a heads up regarding potential repairs/services amd costs we can expect in the near future. We will be relying on Quality for maintenance and repairs from here on out!
Kyle C
Kyle C
00:36 24 Oct 20
Pamela Parker
Pamela Parker
18:19 23 Oct 20
Jose my technician was excellent! He was extremely thorough and double checked everything and explained everything he was doing as he did it. I would recommend this company to anyone. They do excellent work and they are very affordable. I will use them in the future without hesitation!
Deb Warren
Deb Warren
22:26 22 Oct 20
Aaron is great, always helpful and knowledgable!!
Paul C Ziman
Paul C Ziman
20:09 22 Oct 20
What a great guy! he did a fantastic job and explained everything. He also showed me how to program my thermostat! They are No. 1!
Kyle Stevenson
Kyle Stevenson
12:53 22 Oct 20
Jose did a great job servicing my furnace and explained what he was doing as he did it. He also pointed out a concern regarding my water heater's expansion tank that I was not aware of. Very personable...I would highly recommend Jose and Quality Heating & Cooling.
Dan Farias
Dan Farias
20:45 20 Oct 20
Leland Nelson
Leland Nelson
16:06 13 Oct 20
Jose was very knowledgeable and professional. Very skilled in his profession.
Jeremy Sturdavant
Jeremy Sturdavant
17:12 12 Oct 20
Clyde Osler
Clyde Osler
15:29 12 Oct 20
Diane Cox
Diane Cox
15:06 21 Sep 20
Idaho User
Idaho User
18:20 15 Sep 20
A great job Jose Medel did a great job.
Janice Emry
Janice Emry
23:58 10 Sep 20
HE DID A GOOD JOB!
Jerry Meier
Jerry Meier
20:43 04 Sep 20
L. Murray
L. Murray
15:51 24 Aug 20
Several years ago they replaced a furnace and an AC that were both over 20years old. I love the fact they sold the Carrier brand which is my preference. The office staff and technicians are all wonderful, professional, personal and informative.
Madi Hollingsworth
Madi Hollingsworth
19:39 06 Aug 20
I rarely ever leave reviews but Aaron f. and his teammate were so awesome and efficient! like most people I hate having to call maintance guys out bc it's always a hassle but they made it so easy and they were so nice. Left me with a smile on my face and a working AC.
V.C.J. 456
V.C.J. 456
01:04 02 Aug 20
Thank you so much! Both techs had and wore masks, which is considerate and important right now. Arrived almost an hour ahead of schedule (but checked via text to make sure the earlier time would work for me). Issue resolved on the first visit. 🙂
Kathleen Dunn
Kathleen Dunn
03:50 01 Aug 20
Aaron Garcia
Aaron Garcia
00:17 30 Jul 20
Jeff Packer
Jeff Packer
18:54 24 Jul 20
Jake was courteous and identified the issue with my AC unit very quickly. Repair was done professionally.
Bethany Johnson
Bethany Johnson
16:41 17 Jul 20
Have used this company a couple of times and always impressed with thier professionalism, knowledge and experience. Never feel like I'm being sold up. They've fixed my aging heat pump twice and kept it going without pressuring me to purchase a new unit. I used a different company in an emergency furnace situation this winter and was terrible. Will always call Quality now!
Lili Smith
Lili Smith
15:39 08 Jul 20
Jake was patient and kind, very professional and knows what he’s doing! He even wore a mask around my house which was a plus!
Nathan Brinton
Nathan Brinton
00:54 26 Jun 20
William Meyer
William Meyer
18:19 23 Jun 20
Frank Ambruso
Frank Ambruso
20:04 22 Jun 20
Bill Latta
Bill Latta
21:56 19 Jun 20
Dawn Callaham
Dawn Callaham
17:31 12 Jun 20
judy hutt
judy hutt
15:43 11 Jun 20
very proffesional, answered all my questions
Liz Rice Nelson
Liz Rice Nelson
15:10 08 Jun 20
We were told one estimated time but they had a different time scheduled and we weren't notified.
Jonathan Matos
Jonathan Matos
02:15 06 Jun 20
Victoria Feast
Victoria Feast
19:27 03 Jun 20
Larry E Buck Hunter
Larry E Buck Hunter
16:38 07 May 20
Very professional!
Linda
Linda
19:55 21 Apr 20
Tom Glass
Tom Glass
19:46 20 Apr 20
We had an excellent experience with Kevin and Chris. Kevin was knowledgeable and quick in his responses pre sale and on time for the measurements. Chris did the install and was professional, polite, and punctual. We purchased a phenomenal aire air cleaner and also upgraded our heat pump filter to 4 inches thick. The phenomenal aire unit has really helped with household odors and we are optimistic it will reduce pet dander too.
Kathy biggs
Kathy biggs
20:27 09 Mar 20
Aaron, was extremely professional and full of a lot of great info about my issue. He arrived a lot earlier then expected, which was suprising and fantastic. I appreciated his honesty with our situation and the different options I have with this situation. I never felt forced to make any decision that I wasn't comfortable with. I definitely would use him for our situation once we make a choice!
Mary Halverson
Mary Halverson
02:48 06 Mar 20
David was prompt & helpful. Gas fireplace was in great working order. He showed us how to startup the fireplace with confidence. Thanks, David (not Bob).
Mark Houston
Mark Houston
23:45 28 Feb 20
Our technician Aaron spent a lot of time working on our furnace and resolved our issues. He was very knowledgeable, professional, and fantastic technician. Would highly recommend.
Siobhan Fitzgerald
Siobhan Fitzgerald
04:24 27 Feb 20
Dennis Meier
Dennis Meier
02:35 16 Feb 20

Need HVAC Service?

Contact the experts at Quality Service Company.

Call us at 843-252-0360!


Quality Service Company services Florence, Darlington, Hartsville, Lamar, Marion, Pamplico, Timmonsville, and the surrounding South Carolina communities with their heating and cooling needs. Visit our service area page for more coverage details, call us at 843-773-2550, or request service online today.