Customer Testimonials
Heat Pump Repair in Florence, SC 29501
“Our heat pump stopped working during the recent ice storm. We called the company and left a message for the person on duty to give us a call. We were called that evening and Matt came out and repaired the heat pump in no time. I have always had courteous and prompt service from this company. They really are the best!” – Barbara L.
Air Conditioner Repair in Timmonsville, SC 29161
“Nice and professional at all times, and very timely handled work.”
– Brittany S.
Air Conditioner Installation in Florence, SC 29501
“From the initial phone call to the clean up these guys were all prompt, knowledgeable, hardworking, and personable. They worked very well as a team, and after a short amount of time I knew I could trust them and was not afraid to leave them to their task. Thank you!! 👍🏻👍🏻”
– B.T. P.
Air Conditioner Replacement in Florence, SC 29501
“I've worked with many HVAC vendors locally and nationally over the years in the commercial space. Where I was responsible for negotiating service contracts and overseeing service calls. When I require HVAC service for my home I always call Quality Service Co. Most recently one of my units was not cooling. I called at 9pm spoke with on call and setup appointment for the next day. Wayne arrived on time with tools in hand, after diagnosing the issue as shorted compressor. Warranty of my failed unit was checked and determined it expired last year. Already aware of supply line constraints due to COVID-19, I started getting concerned. Wayne provided me with two options replacing just the compressor or replacing the whole condenser unit. Personally weighing the options I opted to proceed with replacing the whole condenser unit to take advantage of the warranty that came with it. Pricing was inline with my expectations having past experience dealing with such. Wayne informed me to my surprise the parts were in stock and by miracle in my opinion were able to perform the work that day. Being the work is a two person job Hunter was available and the two got to work. They were able to replace the condenser unit and have the system running all before my wife came home from work. Wayne and Hunter are some of best HVAC technicians I've worked with and valuable employees of Quality Service Co.”
– Ronald H.
Heat Pump Maintenance in Hartsville, SC 29550
“Thankful for the service provided by Chris and Domingo. Our upstairs AC went out and it was HOT! They responded quickly and had our system cooling in a matter of minutes. Thanks for excellent service!”
– Rebecca w.
Air Conditioner Installation in Darlington, SC 29532
“Amazing!!! Back fill, I bought a home in Darlington County, the wife picked out the home. We moved from Alaska and obviously air conditioning wasn’t on my radar. Fast forward, after closing middle of March AC wasn’t something we used. Then come May the AC is running. But soon everything froze up on the existing 15 year old system. Called for a service and inspection. Verdict was both systems were on there way out. So I called on June 29th in the morning to schedule an appt for an estimate. Chris the manager/owner came that same afternoon. He spent about an hour and gave me estimates on replacing the one I was having problems with. His office called me about 1 hour after he left to see if they could come at 7:30am on the 30th. 10 hours later a complete new system installed “Daikin”. 12 year complete warranty and a variable speed system. Oh and WiFi thermostat. No hidden costs and the guys who did the install were warriors. This I can attest having served 25 years in the Army! 90 degree temperatures with humidity in the 80’s. These installers plowed right through. Bottom line – at least give them a call. Estimates are free and service is pennies with the knowledge of what your systems are doing!”
– Mark H.
Air Conditioner Maintenance in Florence, SC 29505
“Brian called us to see if he could arrive early, which was fine, and kept us updated about his arrival time. He was courteous, answered our questions, put on booties (very important to my fav wife), and did his summer checkup promptly. He is a definite asset to your company, and we recommend that you keep him!”
– richard h.
Air Conditioner Installation in Florence, SC 29501-8522
“Thank you so much for helping our family improve our air quality and upgrading our old AC unit. Our new unit is quiet and easy to use.
Josh and Cody where very professional and easy to work with. Thank you,
so much for all of your hard work and and we appreciate everything you guys did. We love our new AC unit,
it looks so nice!”
– Jennifer and Robert B.
Heat Pump Installation in Florence, SC 29501
“Very pleasant, were efficient and sure I was satisfied before they left.”
– Dale S.
Installation in Florence, SC 29501
“Josh and Cody did a great job installing an entirely new HVAC system in my attic and removed the old one from under the house. They were professional and considerate and cleaned up very well when they were done. I will definitely be using QSC for other services on future projects.”
– D.J. B.
Brittany Moody
18:09 19 Dec 21
Jessicca Shields
16:00 17 Dec 21
Tori and Domingo were great and super easy to deal with! Domingo came out in a timely manner and was very informative and helpful. Everything went smooth and got the problem fixed!
Chris Johnson
15:38 17 Dec 21
Nicole Toloza
00:26 10 Dec 21
Brandi Dease
16:39 09 Dec 21
Very courteous and timely! Service was great!
Kyle Smoak
16:29 09 Dec 21
Costumer service was amazing and the ladies r great!
Jada Blue
13:36 09 Dec 21
They are nice and professional about their job, always on time. 10/10 recommend
Kirsten Haselden
03:08 09 Dec 21
Trevor Lewis
19:03 08 Dec 21
James Austin
01:45 05 Dec 21
L V Willse
00:35 06 Nov 21
Great service. They helped us repair our heating system so quickly. Wayne was professional, personable, and helpful with the process. We will definitely be using this company. Thank you!!!!
Andy Pigge
16:33 11 Oct 21
Great experience very up front and friendly would definitely use again
Donte Cooper
18:52 26 Sep 21
Rebecca W
09:05 08 Sep 21
Our Ac went out on a very hot August day. Quality Service Company responded quickly and took care of our issue. We felt the service was professional, affordable and we will will use in the future. Thanks!
Maxwell Biggs
19:33 24 Jun 21
Once again Quality Service Co. did and amazing job. Domingo was my service technician yesterday. He arrived early, quickly accessed the situation made a complete survey of all my duct work and found the problem. Within the hour he completed the repair. I am always impressed with the work of this company and their technicians. They will always be my choice for AC and Heating repair.
Lucas Turner
01:03 15 Jun 21
Bill Gray
12:20 05 Jun 21
Quality Service went "the extra mile" to assure everything was just right with the replacement of our outdated HVAC upstairs system. Thanks again, guys !!
Parimel Patel
14:17 26 May 21
Kimberly Osborne
20:51 20 Apr 21
I just moved to town and Quality Service was recommended by a neighbor. They came same day. Domingo & Brian were professional and very polite. After diagnosis, Domingo very clearly explained the issue and was able to fix the same day. He also educated me about the age and condition of my unit so that I could budget for future repairs. I highly recommend Quality Service with Domingo & Brian.
Jen Baldwin
22:54 08 Apr 21
I do recommend Quality Service CO, they provided a wonderful service and our new unit looks amazing! We had our old AC unit replaced and our unit was over twenty years old so it was a huge system to take out. If my husband or I had any questions there was always some one that was available to answer our questions. They where honest, respectful and hard working.It was fantastic having a professional company to go above and beyond to help our family with our installation.Thank you
Dale Sturgill
02:35 31 Mar 21
Daniel Bigelow
00:41 26 Mar 21
GPD INC
14:37 22 Mar 21
I was so impressed with Domingo at Quality Service Company. Not only was he prompt and professional, but he explained the issue to me and told me what to look out for in the future with the thermostat. He solved our issue right away and the rates were extremely reasonable. Great job!!!
Ryan Rettell
13:28 14 Mar 21
TARSHA Jackson
00:44 15 Feb 21
Thank you Quality Service for outstanding service. My intial call , I was immediately scheduled appointment to provide estimate on my unit. Matt Hicks went beyond call of duty to assist with me with my insurance adjuster. He looked out for me the customer best interest resulting our family receiving a new unit. The installation was done within the quickest turn around , I mean like in the same day of 2nd appointment. The installment manager and several techs came out on a freezing night when it raining to install my unit. The office staff ( Tori and Amanda) know I needed heat and they make sure my family received heat by the end of the night. The company I would highly recommend bc they are prompt on time, same day appointments, same day installments, and you call anytime if you have any questions or problems. Their techs are super friendly and excited to help you, prompt on time , and so so awesome. It was truly a blessing to be a customer of this company that they think about their customers first and their health. I send many blessings to all of them that took part in ensuring my family was warm on these colds nights. Bless you all and you guys this real testimony not just a review.
Wendy Bean
15:39 31 Dec 20
Josh and Cody did a great job and were very personable yet respectful.
Brian Snider
22:10 30 Dec 20
Justin and Deven did a great job installing our new heat/AC unit!!! Very courteous and professional. They were on time for the scheduled install time and made sure we were comfortable with the operation of the thermostat and ensured the unit was working properly before they left. I definitely recommend using them.
Janet Cox
01:19 09 Dec 20
An awesome company with awesome employees. I will continue to use this company for all of my heating and cooling needs.
Brittany Weatherford
16:41 08 Dec 20
Well mannered, took time to answer all my questions. Very pleased with their work.
Jesse Kasitz
20:01 01 Dec 20
Was recommended Quality Service by a close friend. Ryan, the technician, was the epitome of professional and courteous service. He was knowledgeable and communicative. Plan on using this company for our HVAC needs and highly recommend them to others!
Charles Miller
19:37 19 Nov 20
I really shopped around before settling on QSC and they are the utmost professionals in every way. One-day install of our heat pump including all equipment, duct upgrade, and new wiring. They left our place cleaner than they found it! Called throughout the day (I was at work) to update me on their progress then followed up the next day to make sure we were satisfied. They even took the time to show my wife how to operate the new “smart” thermostat. Just all-around good work. Highly recommended!! A++-Chuck
Angie Waldschmidt
14:33 19 Nov 20
I would highly recommend Chris and his crew! They were able to find a solution to our HVAC system issues. Chris was great about communicating with us.
Ellen Whitesides
17:29 03 Nov 20
Initial contact was friendly & appointment was made. Servicemen came at appointed time. They were professional & courteous. Explained what they found during maintenance service. Recommend this company to everyone. Quality Service indeed!
Stephen Jackson
17:03 22 Oct 20
JoAnn Nance
01:20 22 Oct 20
Recently purchased a HVAC unit and had it installed by Quality Service. Quick response, great service and follow-up, friendly, courteous, and professional. Certainly use again in the future if HVAC services are needed.
Gerald Braun
19:13 21 Oct 20
Looked at several brands and local HVAC providers to replace two original contractor grade units in my home. Chris McDonald was absolutely the most responsive of those I contacted. Gave me several options which allowed to me to confidently make a decision. QSC has a great reputation in our community. Received all my warranty documentation so hopefully I’m set for 12 years of quality service!!
David Kahn
18:34 21 Oct 20
Fantastic service. Knowledgeable, trustworthy, friendly.
Mark Williams
14:26 11 Sep 20
Our upstairs unit stopped cooling last night. Called Quality Service first thing this morning. Domingo was at out house by 8:30 and had it cooling in no time. Everyone one was professional and very pleasant to work with!
Ray Pinkerton
20:18 26 Aug 20
B
15:48 22 Aug 20
Ronnie Houser
15:39 28 Jul 20
Shannon Ward
00:03 22 Jul 20
Ryan was very professional!I feel he did an excellent job identifying and rectifying the issue with my air unit!
Capers Strawn
15:50 19 Jul 20
Brett Smith answered our call for A/C repair and Service.Brett is a very courteous and professional young man.He fixed our problem with one unit and serviced another.Everything working good now.I would definitely recommend Quality Service.And a five start for Brett.
Tom Fluharty
22:07 17 Jul 20
Been fighting a leak for a while and could not figure out where it was coming from. Domingo showed up on time, found a hole in the duct work causing excess condensation. He replaced the rusted area, reinsulated and cleaned up the debris. Very courteous and clearly explained everything including before and after pictures!
Casey Hydro
20:15 16 Jul 20
These guys are totally legit . Transparent, up front, and honest. Ryan performed maintenance service today. He was excellent
Pamela Bouchard
13:52 08 Jul 20
Quality Service Company hands down exceeded any expectation that we had. They had our technician, Ryan, out to us within an hour of us calling. Ryan was very knowledgeable and kind, taking the time to explain what the problem was and going over the different options available. We will be customers for life!
James Hopkins
00:06 03 Jul 20
EXCELLENT SERVICE, EXCELLENT TECHNICIAN. Allen D. was very professional and extremely knowledgeable in fixing the air conditioner. He assessed the problem, provided the estimate and started work immediately. This air conditioner quit working on April 15th and I had two different contractors come to fix it and neither one got the job done in 75 days. Quality Service Co. was quick, honest and precise. I had only called them about two hours before Allen arrived. From initial phone call to completion of work was less than six hours total time. Allen didn't waste any time, but the amount of work required to complete this repair took about three and one half hours. Allen took the time to check and double check the repair was done right and unit working properly. I wish I would have called Quality Service Co, 75 days ago. Highly recommended Company and Technician. I can't thank them enough.
Mitch Strickland
17:17 13 Jun 20
Timothy Beasley
16:18 10 Jun 20
Great service
Shelley Drose
15:02 05 Jun 20
Allan came & serviced our unit at the office. He was on time, very pleasant, professional & got our air working very quickly! I highly recommend Quality Service Company!
Kellyn Shaffer
17:44 16 Apr 20
We were very impressed with the level of professionalism. They came on a Holiday and on time (early). Brett explained the problem, took pictures to show us the area of concern and how to correct the problem. Very polite an overall great experience.
Ed Love
20:31 30 Mar 20
Fast response and great work!
Laurie Mason
14:05 27 Mar 20
We had to have a unit replaced. They responded quickly, were friendly, and professional! Will definately use them again if the need arrises!
Pamela Maloy
22:23 17 Mar 20
Ryan was prompt and courteous, very helpful. He took time to explain the problem with my unit, and was clear with the information that I needed. Thank you Ryan, and thank you Quality Service!
Cody Hunt
18:17 13 Mar 20
Mathew Hicks was knowledgeable and able to diagnose my heat pump issues quickly. He explained the problem and my options to fix or replace then quoted prices right then & there so I could make an informed decision. I highly recommend Quality Service Company.
Chris Port
23:03 12 Mar 20
George Knapp
21:48 12 Mar 20
Josh and Devin did a great job. Very hard working and professional. I also recommend their sales and quality control folks.
Melissa Galvao
16:06 22 Feb 20
Real people with Quality Service every step of the way!!! I am so impressed with a company that is on time and keeps their word. Its not always easy to trust a service company in your personal space but I felt looked after from the first phone conversation. They don’t just sell their products they educate you and give you good honest advice. I highly recommend Chris McDonald and his team of professionals. I will be calling them again in the Spring & Fall for my maintenance – THANK YOU SO MUCH!
Allison Ferrell
14:08 21 Feb 20
Tracy Grainger
14:25 07 Feb 20
Byron Jones
21:01 06 Feb 20
Thank you for all your hard work and patience with answering all of my questions. Justin and Deven were great and went the extra mile. God bless you all.
J S Williams
20:06 24 Jan 20
Kendra Roberts
19:58 20 Jan 20
Domingo was very quick and very knowledgeable about what was needed to be done. It was a great experience and good quality service
David Pirog
01:55 05 Dec 19
Brett was prompt and the heat pump issue was addressed quickly.
Michael Montrose
00:47 03 Dec 19
Quality Service Company is my first call whenever I have an issue with my HVAC system. Domingo got our gas pack repaired and heating like new. Knowledgeable service technicians that care about what they're doing.
joe mclamb
15:36 11 Nov 19
Matthew is a real professional. He cleaned up a job another electrical company started. He checked out the generator to be sure it was operating correctly before he left.
Talmadge Turner
00:50 23 Oct 19
matthew Jackson
17:50 11 Oct 19
kimmieg77
15:49 13 Sep 19
Would first of all like to thank Brett Smith for the outstanding customer service. Contact was made with Quality Service larte evening the day before. I received a phone call from Brett, acknowledging my request and confirming the time he would arrive the next morning to look at my Unit. Brett was promptly on time, provided my husband and i with a quote and yhe work was done witinn an hour. I will definitely recommend this company to anyone whose looking for Quality an outstanding service. I look forward to making this company My annual service contractor for any future repairs.
Rachael Exum
19:26 06 Sep 19
Matthew Hicks & his co-workers did a wonderful job correcting another company's shotty HVAC installation job. I have zero complaints. They were fast, polite, and skilled. Thanks!!
Mary Pastva
21:25 30 Aug 19
Sincere thanks to Matthew Hicks who answered our service request. He completed the job in a timely manner, was neat, and took time to address all our questions. The customer service we recieved was second to none.
rob sims
12:31 30 Aug 19
we had been having some A/C issues... called Quality Service and they sent a tech out (Allen Duffy). Allen worked around our schedule , found the problem, replaced the broken parts and had the unit running like new! Allen was very courteous, knowledgeable and punctual! Excellent company and people to deal with! Will highly recommend this business! Thank you again!!
Wayne Newsome
15:38 27 Aug 19
David Duffy provided excellent service/repair. Replaced condenser fan motor and cleaned coils same day as I requested service.
Scott Phillippi
20:37 20 Aug 19
After calling QSC per a recommendation from a co-worker, they were able to come out later the same day to fix my air conditioning. The service techs were friendly, professional and great to work with. They quickly diagnosed my issue and were able to fix it. Would highly recommend!Update 8/20/2019: AC went out again due to a blower motor, QSC was again quick to come out, diagnosed the problem quickly and even had the new motor on the truck for a quick repair. Great service, knowledgeable staff and fair pricing.
Kendra Douglas
21:35 17 Aug 19
When we called they had someone to our home within 20 minutes. Domingo Hernadez was professional wasn’t in a rush and showed himself knowledgeable. He did not only tell us what the issue was he showed us the problem. Which was the same problem a previous company said they repaired. He explain what needed to be done and how long it would take as well. Service fee was reasonable compared to some others. A totally different experience from other company we’ve used. Follow up repair was done on 8/16/19 and I have no complaints unit up and running and on the day and time I was given. Thanks Domingo and Quality for your services!
Janice Springs
20:03 14 Aug 19
Would like to start out by saying THANK YOU to the entire team at Quality Service Company. Their team was a blessing from the start. I like to give a special Thank You thank to Mat, Chris, and Kylie. Then to Ryan and Josh these two came out replaced the unit in a very professional manner .It was very nice to hear see them get there job done and it was yes Mrs.Springs very pleasant young men keep up the Good Work. Thank You Bruce also for recommendation of this company I will be doing the same you got my business
Robert Orr
21:45 12 Aug 19
Brett went above and beyond.
Ethan Rivera
20:51 09 Aug 19
I went from an 82 degree house late Wednesday evening to a fully functioning, brand new AC unit on Friday afternoon. Allan, Daquan, Jessica and the rest of the QSC team were very professional and easy to work with. I will be recommending them to all my friends from now on.
Tish Russo
14:57 08 Aug 19
I cannot say enough about Quality Service Company and their technicians. Specifically Matt and Casey. This summer the air conditioning on the 2nd floor of my sisters house stopped working. Matt came out very quickly, diagnosed the problem and got it working all-in-one day. Only to find out this past week that he experienced a family tragedy that day, just like I had. His professionalism during his personal stuggle was just amazing. Fast forward 6 months to this past week when the heat on the 1st floor broke. After 27 hrs, the home warranty company had not "found" anyone to come out and said I could try myself if I wanted. So I turned to Quality Service again and Casey was at the house 45 min later. After diagnosing the problem, and having coming out multiple times because the supplier sent the wrong parts, he was able to finally fix the problem. I'm not sure who was more upset ...me or Casey... he was genuinely upset we had to wait so long to have everything fixed. The entire situation was out of his control. Quality Service doesn't even begin to express this company!!! From the office staff...Mandy, to the boss Allen, the techs Matt and Casey (and his assistant)...and everyone else behind the scenes,,,THANK YOU!!! I will always call you for our HVAC problems and will absolutely recommend you to anyone who is in need.
Wally Smith
20:10 05 Aug 19
I would highly recommend Matthew Hicks. He was very knowledgeable and courteous. The service was excellent.
M. S.
19:32 05 Aug 19
Very fast, reliable service. Domingo, the service technician, was professional and thoroughly explained what was wrong with my A.C. and furnace. Highly recommend Quality Service Company. The owner, Chris, even offered a portable A.C. unit when ours quit working. Can't go wrong.
Mike Smith
23:13 30 Jul 19
Had a unit break on Sunday. Called Quality Service on Monday morning. Chris came out that day and explained all my options. Inside temperature that day reached 99+. He and his team installed the unit on Tuesday. Very professional and pleasant to work with. Will definitely do business with them again.
Tracy Self
23:40 24 Jul 19
I would like to thank the folks at Quality Service for getting our AC running when the temps were extremely hot!!! I felt at ease with everyone involved. No doubt customer service is important to these guys!
Bryan Hill
10:13 24 Jul 19
Jessia in office did a great job.Brett Smith called and said he was on the way.Found problemin just a minute. solve it. great service.
Joshua DeHoff
14:37 22 Jul 19
Awesome service from Brett who was on call this weekend. Very knowledgeable and professional. I hated sending someome into my 130 degree attic to diagnose the problem but Brett had zero issues with it. Highly recommend this company for any type of HVAC service. I'm fairly new to Florence and it's been a challenge finding qualified professional contractors. Brett and this company are one of them.
Parie Gore
21:27 15 Jul 19
The best customer service. Good pricing.Respectable workers. Really gives you peace of mind. Thanks.
jeff vance
17:37 10 Jul 19
Customer service is second to none!! Our service tech, Matthew, was very very professional and polite. Thanks again for the great service!!
SHERRY GRAHAM
13:59 07 Jul 19
Great service and response time.
Donna Wilkes
16:18 04 Jul 19
Brett Smith was very nice and competent. My son has just bought a house where the air conditioning unit had not been operated in over two years and he was able to get the unit running.
Susan Scriber
12:16 28 Jun 19
called for help and they sent Matthew Hicks out he was great had everything fixed in 30 will be using again for future needs
Jonathan Motte
19:15 27 Jun 19
Brett did a great job, and was fast!! I really appreciate y'all coming out so fast to begin with!! Looking forward to many years of contract service!!
george scott
23:27 21 Jun 19
Great service and was on time
Sherrie Byrd
22:59 21 Jun 19
My air conditioning was not working properly this afternoon. Called Quality Service Company for a repairman, they sent Domingo Hermandez. He was very nice and professional. He explained what was wrong with my a/c unit, and how he was going to fix it. He made sure my air was working properly before he left, and ask if I had any questions for him. I am very pleased.
Jonathan Shelton
02:52 28 May 19
Laura Kendrick
22:16 23 May 19
madison floyd
03:12 02 May 19
Don't waste your time with anyone else. These guys own the local/regional space in heating and air for many reasons, but namely...customer service.My AC went out at 5:50pm, with two toddlers in the house, with an outside temp of 85. By 8 pm, Matt was at my house, by 8:20 my home was cooling off and he was on his way to his NEXT appointment. I cant say enough about this company, it's owners and managers. They get it. They keep quality employees because they know how to treat them, and it shows in the level of service they provide.
E.D. Pew
20:29 29 Apr 19
Josh M.
21:20 26 Apr 19
Really great service! Was very quick at finding the problem
Travis Jones
07:24 23 Apr 19
Despite it being a Saturday and Easter Weekend, they were able to get a tech out to the house within 2 hours of me calling. Domingo was very professional and did an excellent job restoring the heat and fixing some other issues related to a bad install of my unit by another company.
Richard Knight
13:55 19 Apr 19
Always professional and friendly!
Need HVAC Service?
Contact the experts at Quality Service Company.
Call us at 843-252-0360!
Quality Service Company services Florence, Darlington, Hartsville, Lamar, Marion, Pamplico, Timmonsville, and the surrounding South Carolina communities with their heating and cooling needs. Visit our service area page for more coverage details, call us at 843-773-2550, or request service online today.