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Customer Testimonials


Air Conditioner Repair in Florence, SC 29501

“This Company does Wonderful job. Brian Tant repaired my AC unit and he was the absolute best. He was very professional and knowledgeable. He educated me on a few things I was not aware of. He did not just say this or that was wrong with the unit, he actually diagnosed it from several view points and then found the problem. He placed things that he used back in its proper place….funny but, he actually cleaned his feet before he stepped foot in my home. If I should ever need HVAC services again this company will definitely get my business. Thanks again Brian Tant!!!!! You are the best.” – Roselia P.

Air Conditioner Installation in Florence, SC 29501

“Great work was done by Tim and Deven installing my “2” units for the past 2 days. Very professional and knowledgeable. Thanks guys”

– Kevin A.

Heat Pump Installation in Florence, SC 29501

“What a great team!!! Office staff kept me informed on when my new heat pump was expected and Domingo kept my old one running just long enough for my new one to arrive…..the office staff (Kym and Tori) “had mercy on me” and immediately scheduled the installation. The crew arrived early on the scheduled date and had the unit working (putting out WONDERFULLY cold air) about 4 hours later……..I highly recommend these folks and will always do any heat pump related work at my house with them!!”

– Mike G.

Air Conditioner Maintenance in Florence, SC 29501

“I called after hours, but they had a few calls ahead of me. Domingo was very professional and advised me he would get to me the next morning. He also advised me what to do with the air conditioning so I wouldn’t kill my compressor. He called at 7:30am the next morning, and was at my home by 8:30 am. He took less than 30 min. Figured out the problem, fixed it and I was cooling again! Thanks Domingo for the Top notch service.”

– Lamonica M.

Air Conditioner Repair in Florence, SC 29501

“Thank you for being so punctual in coming out and fixing the AC. It has worked great since you left thank you Domingo and thank you Quality Service Company”

– N & L A.

Air Conditioner Repair in Florence, SC 29506

“Tori and Kymberly have great customer service and made sure to get someone as soon as possible. Quality made sure we had air by the end of the night! We can always count on them!”

– Robbie W.

Air Conditioner Repair in Florence, SC 29506

“We called at 8:00 and had no air and Domingo made sure we were taken care of. Domingo is the best!”

– Kay W.

Heat Pump Repair in Florence, SC 29506

“Domingo did a great job for me at the time of day I specified.
Thank You.”

– andrew b.

Air Conditioner Maintenance in Florence, SC 29541

“Domingo was very professional and courteous in answering all of our questions about maintaining a service contract on our HVAC unit that QSC installed for us almost 4 years ago. We’ve been very pleased with the system and hope that over the years we’ll continue to be pleased with the system, QSC and of course, Domingo!”

– Robert B.

Home Automation System Repair in Florence, SC 29501

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Roselia Paige
Roselia Paige
16:17 15 Jun 22
This Company is wonderful at the job they do. Brian Tant repaired my AC unit and he was the absolute best. He was very professional and knowledgeable. He educated me on a few things I was not aware of. He did not just say this or that was wrong with the unit he actually diagnosed it from several view points and then found the problem. He placed things that he used back in it's proper place....funny but, he actually cleaned his feet before he stepped foot in my home. If I should ever need HVAC services again this company will definitely get my business. Thanks again Brian Tant!!!!! You are the best.
K Azmoudeh
K Azmoudeh
19:45 09 Jun 22
Candice Anderson
Candice Anderson
20:56 02 Jun 22
Can't say enough great things about QSC! Tori and team are wonderful! Tori schedules service calls for us quickly and the QSC team arrive on time and quickly repair our Hvac issues! Would recommend to everyone!
David Cribb
David Cribb
00:04 29 Apr 22
Jacob Grant
Jacob Grant
00:04 29 Apr 22
Ace James
Ace James
00:03 29 Apr 22
Kris Hunt
Kris Hunt
15:12 22 Apr 22
I mean, really. Is there anyone as awesome as Jessica? Thankful to her and her team for taking care of me!
dasha brown
dasha brown
14:29 22 Apr 22
debra acevedo
debra acevedo
14:29 22 Apr 22
Notoka Mcmillian
Notoka Mcmillian
14:29 22 Apr 22
Josh Oliver
Josh Oliver
19:06 20 Apr 22
Sylvester Wilson
Sylvester Wilson
20:24 13 Apr 22
Air conditioner repair shop, prices is a little high.
Morgan Langston
Morgan Langston
11:42 23 Mar 22
Tori was a dream to work with! She was very professional and got the guys to come out to my house the next day! Both guys were professional and explained everything to me in detail. I would highly recommend this business!
Brice Brown
Brice Brown
11:43 22 Mar 22
Tori was great! She responded quickly and was super helpful. We will be using their service again.
Heather Walker
Heather Walker
21:33 21 Mar 22
Tori and the office staff were super responsive, caring and demonstrated all around great customer service! If you are looking for a locally owned business who can restore comfort to your home, this is the company to trust!
stephanie miller
stephanie miller
22:39 19 Mar 22
We called Quality Service Company out to work on our unit and they were on top of it from the start! Excellent customer service and fixed in a very timely fashion. We had air in less than 2 hours and they made us feel like family! Jessica and her team know how to take care of their customers!
Tori Robinson
Tori Robinson
20:45 21 Feb 22
Anna Michael
Anna Michael
15:59 16 Feb 22
Jo Jo Hunt
Jo Jo Hunt
00:00 16 Feb 22
Professional service, knowledgeable staff, exceptional customer service!
Christy Hunt
Christy Hunt
23:49 15 Feb 22
Amazing work with quality service!
Savanna Joyce
Savanna Joyce
23:45 15 Feb 22
Professional service, reasonable pricing, exceptional customer service! Thank you Jessica for all your help!
Betty Currie
Betty Currie
13:20 15 Feb 22
Matthew Hicks
Matthew Hicks
14:29 14 Feb 22
We are going to be better than yesterday by working harder today so we are ready for challenges tomorrow
Delka DAB
Delka DAB
02:25 08 Feb 22
All staff are knowledgeable and courteous. They were also patient to listen to my questions, then explained until I understood fully about my heating problem and solution. The service technician, Domingo, was honest, kept his word several times about the service/job and the price. The price quoted was the end price, honest business practice, definitely. Domingo is highly intelligent although so down to earth. They even gave me a courtesy call the next day. Making sure the unit was running right and asked if I had any questions. I truly appreciated working with them. I will be calling this company again.
Sarah McFadden
Sarah McFadden
21:00 26 Jan 22
Paige Locklear
Paige Locklear
15:17 26 Jan 22
Excellent service and reasonable pricing. Everyone was very helpful. Highly recommend
Sharon Smallwood
Sharon Smallwood
14:57 26 Jan 22
Called with some questions regarding my unit. I spoke with Kymberly and she was super helpful and returned my phone call with all the information I needed.
Jay Lopiccolo
Jay Lopiccolo
23:49 21 Jan 22
They responded quickly and solved my problem right away. Friendly, knowledgeable staff. Thanks!
Brittany Moody
Brittany Moody
18:09 19 Dec 21
Jessicca Shields
Jessicca Shields
16:00 17 Dec 21
Tori and Domingo were great and super easy to deal with! Domingo came out in a timely manner and was very informative and helpful. Everything went smooth and got the problem fixed!
Chris Johnson
Chris Johnson
15:38 17 Dec 21
Nicole Toloza
Nicole Toloza
00:26 10 Dec 21
Brandi Dease
Brandi Dease
16:39 09 Dec 21
Very courteous and timely! Service was great!
Kyle Smoak
Kyle Smoak
16:29 09 Dec 21
Costumer service was amazing and the ladies r great!
Jada Blue
Jada Blue
13:36 09 Dec 21
They are nice and professional about their job, always on time. 10/10 recommend
Kirsten Haselden
Kirsten Haselden
03:08 09 Dec 21
Trevor Lewis
Trevor Lewis
19:03 08 Dec 21
James Austin
James Austin
01:45 05 Dec 21
L V Willse
L V Willse
00:35 06 Nov 21
Great service. They helped us repair our heating system so quickly. Wayne was professional, personable, and helpful with the process. We will definitely be using this company. Thank you!!!!
Andy Pigge
Andy Pigge
16:33 11 Oct 21
Great experience very up front and friendly would definitely use again
Donte Cooper
Donte Cooper
18:52 26 Sep 21
Rebecca W
Rebecca W
09:05 08 Sep 21
Our Ac went out on a very hot August day. Quality Service Company responded quickly and took care of our issue. We felt the service was professional, affordable and we will will use in the future. Thanks!
Maxwell Biggs
Maxwell Biggs
19:33 24 Jun 21
Once again Quality Service Co. did and amazing job. Domingo was my service technician yesterday. He arrived early, quickly accessed the situation made a complete survey of all my duct work and found the problem. Within the hour he completed the repair. I am always impressed with the work of this company and their technicians. They will always be my choice for AC and Heating repair.
Lucas Turner
Lucas Turner
01:03 15 Jun 21
Bill Gray
Bill Gray
12:20 05 Jun 21
Quality Service went "the extra mile" to assure everything was just right with the replacement of our outdated HVAC upstairs system. Thanks again, guys !!
Parimel Patel
Parimel Patel
14:17 26 May 21
Kimberly Osborne
Kimberly Osborne
20:51 20 Apr 21
I just moved to town and Quality Service was recommended by a neighbor. They came same day. Domingo & Brian were professional and very polite. After diagnosis, Domingo very clearly explained the issue and was able to fix the same day. He also educated me about the age and condition of my unit so that I could budget for future repairs. I highly recommend Quality Service with Domingo & Brian.
Jen Baldwin
Jen Baldwin
22:54 08 Apr 21
I do recommend Quality Service CO, they provided a wonderful service and our new unit looks amazing! We had our old AC unit replaced and our unit was over twenty years old so it was a huge system to take out. If my husband or I had any questions there was always some one that was available to answer our questions. They where honest, respectful and hard working.It was fantastic having a professional company to go above and beyond to help our family with our installation.Thank you
Dale Sturgill
Dale Sturgill
02:35 31 Mar 21
Daniel Bigelow
Daniel Bigelow
00:41 26 Mar 21
GPD INC
GPD INC
14:37 22 Mar 21
I was so impressed with Domingo at Quality Service Company. Not only was he prompt and professional, but he explained the issue to me and told me what to look out for in the future with the thermostat. He solved our issue right away and the rates were extremely reasonable. Great job!!!
Ryan Rettell
Ryan Rettell
13:28 14 Mar 21
TARSHA Jackson
TARSHA Jackson
00:44 15 Feb 21
Thank you Quality Service for outstanding service. My intial call , I was immediately scheduled appointment to provide estimate on my unit. Matt Hicks went beyond call of duty to assist with me with my insurance adjuster. He looked out for me the customer best interest resulting our family receiving a new unit. The installation was done within the quickest turn around , I mean like in the same day of 2nd appointment. The installment manager and several techs came out on a freezing night when it raining to install my unit. The office staff ( Tori and Amanda) know I needed heat and they make sure my family received heat by the end of the night. The company I would highly recommend bc they are prompt on time, same day appointments, same day installments, and you call anytime if you have any questions or problems. Their techs are super friendly and excited to help you, prompt on time , and so so awesome. It was truly a blessing to be a customer of this company that they think about their customers first and their health. I send many blessings to all of them that took part in ensuring my family was warm on these colds nights. Bless you all and you guys this real testimony not just a review.
Wendy Bean
Wendy Bean
15:39 31 Dec 20
Josh and Cody did a great job and were very personable yet respectful.
Brian Snider
Brian Snider
22:10 30 Dec 20
Justin and Deven did a great job installing our new heat/AC unit!!! Very courteous and professional. They were on time for the scheduled install time and made sure we were comfortable with the operation of the thermostat and ensured the unit was working properly before they left. I definitely recommend using them.
Janet Cox
Janet Cox
01:19 09 Dec 20
An awesome company with awesome employees. I will continue to use this company for all of my heating and cooling needs.
Brittany Weatherford
Brittany Weatherford
16:41 08 Dec 20
Well mannered, took time to answer all my questions. Very pleased with their work.
Jesse Kasitz
Jesse Kasitz
20:01 01 Dec 20
Was recommended Quality Service by a close friend. Ryan, the technician, was the epitome of professional and courteous service. He was knowledgeable and communicative. Plan on using this company for our HVAC needs and highly recommend them to others!
Charles Miller
Charles Miller
19:37 19 Nov 20
I really shopped around before settling on QSC and they are the utmost professionals in every way. One-day install of our heat pump including all equipment, duct upgrade, and new wiring. They left our place cleaner than they found it! Called throughout the day (I was at work) to update me on their progress then followed up the next day to make sure we were satisfied. They even took the time to show my wife how to operate the new “smart” thermostat. Just all-around good work. Highly recommended!! A++-Chuck
Angie Waldschmidt
Angie Waldschmidt
14:33 19 Nov 20
I would highly recommend Chris and his crew! They were able to find a solution to our HVAC system issues. Chris was great about communicating with us.
Ellen Whitesides
Ellen Whitesides
17:29 03 Nov 20
Initial contact was friendly & appointment was made. Servicemen came at appointed time. They were professional & courteous. Explained what they found during maintenance service. Recommend this company to everyone. Quality Service indeed!
Stephen Jackson
Stephen Jackson
17:03 22 Oct 20
Gerald Braun
Gerald Braun
19:13 21 Oct 20
Looked at several brands and local HVAC providers to replace two original contractor grade units in my home. Chris McDonald was absolutely the most responsive of those I contacted. Gave me several options which allowed to me to confidently make a decision. QSC has a great reputation in our community. Received all my warranty documentation so hopefully I’m set for 12 years of quality service!!
David Kahn
David Kahn
18:34 21 Oct 20
Fantastic service. Knowledgeable, trustworthy, friendly.
Mark Williams
Mark Williams
14:26 11 Sep 20
Our upstairs unit stopped cooling last night. Called Quality Service first thing this morning. Domingo was at out house by 8:30 and had it cooling in no time. Everyone one was professional and very pleasant to work with!
Ray Pinkerton
Ray Pinkerton
20:18 26 Aug 20
B
B
15:48 22 Aug 20
Ronnie Houser
Ronnie Houser
15:39 28 Jul 20
Shannon Ward
Shannon Ward
00:03 22 Jul 20
Ryan was very professional!I feel he did an excellent job identifying and rectifying the issue with my air unit!
Capers Strawn
Capers Strawn
15:50 19 Jul 20
Brett Smith answered our call for A/C repair and Service.Brett is a very courteous and professional young man.He fixed our problem with one unit and serviced another.Everything working good now.I would definitely recommend Quality Service.And a five start for Brett.
Tom Fluharty
Tom Fluharty
22:07 17 Jul 20
Been fighting a leak for a while and could not figure out where it was coming from. Domingo showed up on time, found a hole in the duct work causing excess condensation. He replaced the rusted area, reinsulated and cleaned up the debris. Very courteous and clearly explained everything including before and after pictures!
Casey Hydro
Casey Hydro
20:15 16 Jul 20
These guys are totally legit . Transparent, up front, and honest. Ryan performed maintenance service today. He was excellent
Pamela Bouchard
Pamela Bouchard
13:52 08 Jul 20
Quality Service Company hands down exceeded any expectation that we had. They had our technician, Ryan, out to us within an hour of us calling. Ryan was very knowledgeable and kind, taking the time to explain what the problem was and going over the different options available. We will be customers for life!
James Hopkins
James Hopkins
00:06 03 Jul 20
EXCELLENT SERVICE, EXCELLENT TECHNICIAN. Allen D. was very professional and extremely knowledgeable in fixing the air conditioner. He assessed the problem, provided the estimate and started work immediately. This air conditioner quit working on April 15th and I had two different contractors come to fix it and neither one got the job done in 75 days. Quality Service Co. was quick, honest and precise. I had only called them about two hours before Allen arrived. From initial phone call to completion of work was less than six hours total time. Allen didn't waste any time, but the amount of work required to complete this repair took about three and one half hours. Allen took the time to check and double check the repair was done right and unit working properly. I wish I would have called Quality Service Co, 75 days ago. Highly recommended Company and Technician. I can't thank them enough.
Mitch Strickland
Mitch Strickland
17:17 13 Jun 20
Timothy Beasley
Timothy Beasley
16:18 10 Jun 20
Great service
Shelley Drose
Shelley Drose
15:02 05 Jun 20
Allan came & serviced our unit at the office. He was on time, very pleasant, professional & got our air working very quickly! I highly recommend Quality Service Company!
Kellyn Shaffer
Kellyn Shaffer
17:44 16 Apr 20
We were very impressed with the level of professionalism. They came on a Holiday and on time (early). Brett explained the problem, took pictures to show us the area of concern and how to correct the problem. Very polite an overall great experience.
Ed Love
Ed Love
20:31 30 Mar 20
Fast response and great work!
Laurie Mason
Laurie Mason
14:05 27 Mar 20
We had to have a unit replaced. They responded quickly, were friendly, and professional! Will definately use them again if the need arrises!
Pamela Maloy
Pamela Maloy
22:23 17 Mar 20
Ryan was prompt and courteous, very helpful. He took time to explain the problem with my unit, and was clear with the information that I needed. Thank you Ryan, and thank you Quality Service!
Cody Hunt
Cody Hunt
18:17 13 Mar 20
Mathew Hicks was knowledgeable and able to diagnose my heat pump issues quickly. He explained the problem and my options to fix or replace then quoted prices right then & there so I could make an informed decision. I highly recommend Quality Service Company.
Chris Port
Chris Port
23:03 12 Mar 20
George Knapp
George Knapp
21:48 12 Mar 20
Josh and Devin did a great job. Very hard working and professional. I also recommend their sales and quality control folks.
Melissa Galvao
Melissa Galvao
16:06 22 Feb 20
Real people with Quality Service every step of the way!!! I am so impressed with a company that is on time and keeps their word. Its not always easy to trust a service company in your personal space but I felt looked after from the first phone conversation. They don’t just sell their products they educate you and give you good honest advice. I highly recommend Chris McDonald and his team of professionals. I will be calling them again in the Spring & Fall for my maintenance – THANK YOU SO MUCH!
Allison Ferrell
Allison Ferrell
14:08 21 Feb 20
Tracy Grainger
Tracy Grainger
14:25 07 Feb 20
Byron Jones
Byron Jones
21:01 06 Feb 20
Thank you for all your hard work and patience with answering all of my questions. Justin and Deven were great and went the extra mile. God bless you all.
J S Williams
J S Williams
20:06 24 Jan 20
Kendra Roberts
Kendra Roberts
19:58 20 Jan 20
Domingo was very quick and very knowledgeable about what was needed to be done. It was a great experience and good quality service
David Pirog
David Pirog
01:55 05 Dec 19
Brett was prompt and the heat pump issue was addressed quickly.
Michael Montrose
Michael Montrose
00:47 03 Dec 19
Quality Service Company is my first call whenever I have an issue with my HVAC system. Domingo got our gas pack repaired and heating like new. Knowledgeable service technicians that care about what they're doing.
joe mclamb
joe mclamb
15:36 11 Nov 19
Matthew is a real professional. He cleaned up a job another electrical company started. He checked out the generator to be sure it was operating correctly before he left.
Talmadge Turner
Talmadge Turner
00:50 23 Oct 19
matthew Jackson
matthew Jackson
17:50 11 Oct 19
kimmieg77
kimmieg77
15:49 13 Sep 19
Would first of all like to thank Brett Smith for the outstanding customer service. Contact was made with Quality Service larte evening the day before. I received a phone call from Brett, acknowledging my request and confirming the time he would arrive the next morning to look at my Unit. Brett was promptly on time, provided my husband and i with a quote and yhe work was done witinn an hour. I will definitely recommend this company to anyone whose looking for Quality an outstanding service. I look forward to making this company My annual service contractor for any future repairs.
Rachael Exum
Rachael Exum
19:26 06 Sep 19
Matthew Hicks & his co-workers did a wonderful job correcting another company's shotty HVAC installation job. I have zero complaints. They were fast, polite, and skilled. Thanks!!
Mary Beth P
Mary Beth P
21:25 30 Aug 19
Sincere thanks to Matthew Hicks who answered our service request. He completed the job in a timely manner, was neat, and took time to address all our questions. The customer service we recieved was second to none.
rob sims
rob sims
12:31 30 Aug 19
we had been having some A/C issues... called Quality Service and they sent a tech out (Allen Duffy). Allen worked around our schedule , found the problem, replaced the broken parts and had the unit running like new! Allen was very courteous, knowledgeable and punctual! Excellent company and people to deal with! Will highly recommend this business! Thank you again!!
Wayne Newsome
Wayne Newsome
15:38 27 Aug 19
David Duffy provided excellent service/repair. Replaced condenser fan motor and cleaned coils same day as I requested service.
Scott Phillippi
Scott Phillippi
20:37 20 Aug 19
After calling QSC per a recommendation from a co-worker, they were able to come out later the same day to fix my air conditioning. The service techs were friendly, professional and great to work with. They quickly diagnosed my issue and were able to fix it. Would highly recommend!Update 8/20/2019: AC went out again due to a blower motor, QSC was again quick to come out, diagnosed the problem quickly and even had the new motor on the truck for a quick repair. Great service, knowledgeable staff and fair pricing.
Kendra Douglas
Kendra Douglas
21:35 17 Aug 19
When we called they had someone to our home within 20 minutes. Domingo Hernadez was professional wasn’t in a rush and showed himself knowledgeable. He did not only tell us what the issue was he showed us the problem. Which was the same problem a previous company said they repaired. He explain what needed to be done and how long it would take as well. Service fee was reasonable compared to some others. A totally different experience from other company we’ve used. Follow up repair was done on 8/16/19 and I have no complaints unit up and running and on the day and time I was given. Thanks Domingo and Quality for your services!
Janice Springs
Janice Springs
20:03 14 Aug 19
Would like to start out by saying THANK YOU to the entire team at Quality Service Company. Their team was a blessing from the start. I like to give a special Thank You thank to Mat, Chris, and Kylie. Then to Ryan and Josh these two came out replaced the unit in a very professional manner .It was very nice to hear see them get there job done and it was yes Mrs.Springs very pleasant young men keep up the Good Work. Thank You Bruce also for recommendation of this company I will be doing the same you got my business
Robert Orr
Robert Orr
21:45 12 Aug 19
Brett went above and beyond.
Ethan Rivera
Ethan Rivera
20:51 09 Aug 19
I went from an 82 degree house late Wednesday evening to a fully functioning, brand new AC unit on Friday afternoon. Allan, Daquan, Jessica and the rest of the QSC team were very professional and easy to work with. I will be recommending them to all my friends from now on.
Trish Russo
Trish Russo
14:57 08 Aug 19
I cannot say enough about Quality Service Company and their technicians. Specifically Matt and Casey. This summer the air conditioning on the 2nd floor of my sisters house stopped working. Matt came out very quickly, diagnosed the problem and got it working all-in-one day. Only to find out this past week that he experienced a family tragedy that day, just like I had. His professionalism during his personal stuggle was just amazing. Fast forward 6 months to this past week when the heat on the 1st floor broke. After 27 hrs, the home warranty company had not "found" anyone to come out and said I could try myself if I wanted. So I turned to Quality Service again and Casey was at the house 45 min later. After diagnosing the problem, and having coming out multiple times because the supplier sent the wrong parts, he was able to finally fix the problem. I'm not sure who was more upset ...me or Casey... he was genuinely upset we had to wait so long to have everything fixed. The entire situation was out of his control. Quality Service doesn't even begin to express this company!!! From the office staff...Mandy, to the boss Allen, the techs Matt and Casey (and his assistant)...and everyone else behind the scenes,,,THANK YOU!!! I will always call you for our HVAC problems and will absolutely recommend you to anyone who is in need.
Wally Smith
Wally Smith
20:10 05 Aug 19
I would highly recommend Matthew Hicks. He was very knowledgeable and courteous. The service was excellent.
M. S.
M. S.
19:32 05 Aug 19
Very fast, reliable service. Domingo, the service technician, was professional and thoroughly explained what was wrong with my A.C. and furnace. Highly recommend Quality Service Company. The owner, Chris, even offered a portable A.C. unit when ours quit working. Can't go wrong.
Mike Smith
Mike Smith
23:13 30 Jul 19
Had a unit break on Sunday. Called Quality Service on Monday morning. Chris came out that day and explained all my options. Inside temperature that day reached 99+. He and his team installed the unit on Tuesday. Very professional and pleasant to work with. Will definitely do business with them again.
Tracy Self
Tracy Self
23:40 24 Jul 19
I would like to thank the folks at Quality Service for getting our AC running when the temps were extremely hot!!! I felt at ease with everyone involved. No doubt customer service is important to these guys!
Bryan Hill
Bryan Hill
10:13 24 Jul 19
Jessia in office did a great job.Brett Smith called and said he was on the way.Found problemin just a minute. solve it. great service.
Joshua DeHoff
Joshua DeHoff
14:37 22 Jul 19
Awesome service from Brett who was on call this weekend. Very knowledgeable and professional. I hated sending someome into my 130 degree attic to diagnose the problem but Brett had zero issues with it. Highly recommend this company for any type of HVAC service. I'm fairly new to Florence and it's been a challenge finding qualified professional contractors. Brett and this company are one of them.
Parie Gore
Parie Gore
21:27 15 Jul 19
The best customer service. Good pricing.Respectable workers. Really gives you peace of mind. Thanks.
jeff vance
jeff vance
17:37 10 Jul 19
Customer service is second to none!! Our service tech, Matthew, was very very professional and polite. Thanks again for the great service!!
SHERRY GRAHAM
SHERRY GRAHAM
13:59 07 Jul 19
Great service and response time.
Donna Wilkes
Donna Wilkes
16:18 04 Jul 19
Brett Smith was very nice and competent. My son has just bought a house where the air conditioning unit had not been operated in over two years and he was able to get the unit running.
Susan Scriber
Susan Scriber
12:16 28 Jun 19
called for help and they sent Matthew Hicks out he was great had everything fixed in 30 will be using again for future needs
Jonathan Motte
Jonathan Motte
19:15 27 Jun 19
Brett did a great job, and was fast!! I really appreciate y'all coming out so fast to begin with!! Looking forward to many years of contract service!!
george scott
george scott
23:27 21 Jun 19
Great service and was on time
Sherrie Byrd
Sherrie Byrd
22:59 21 Jun 19
My air conditioning was not working properly this afternoon. Called Quality Service Company for a repairman, they sent Domingo Hermandez. He was very nice and professional. He explained what was wrong with my a/c unit, and how he was going to fix it. He made sure my air was working properly before he left, and ask if I had any questions for him. I am very pleased.
Jonathan Shelton
Jonathan Shelton
02:52 28 May 19
Laura Kendrick
Laura Kendrick
22:16 23 May 19
madison floyd
madison floyd
03:12 02 May 19
Don't waste your time with anyone else. These guys own the local/regional space in heating and air for many reasons, but namely...customer service.My AC went out at 5:50pm, with two toddlers in the house, with an outside temp of 85. By 8 pm, Matt was at my house, by 8:20 my home was cooling off and he was on his way to his NEXT appointment. I cant say enough about this company, it's owners and managers. They get it. They keep quality employees because they know how to treat them, and it shows in the level of service they provide.
E.D. Pew
E.D. Pew
20:29 29 Apr 19
Josh M.
Josh M.
21:20 26 Apr 19
Really great service! Was very quick at finding the problem
Travis Jones
Travis Jones
07:24 23 Apr 19
Despite it being a Saturday and Easter Weekend, they were able to get a tech out to the house within 2 hours of me calling. Domingo was very professional and did an excellent job restoring the heat and fixing some other issues related to a bad install of my unit by another company.
Richard Knight
Richard Knight
13:55 19 Apr 19
Always professional and friendly!
Ken Cutler
Ken Cutler
15:23 16 Apr 19
This company made the appointment when i called, called in advance to remind me, and completed the semi-annual cleaning in a quality manner and good service.
Anthony Hardee
Anthony Hardee
13:49 11 Apr 19
Great service. Called and the same day was able to fix the problem. Explained the issue very well and friendly service.
Christiaan Pellerin
Christiaan Pellerin
17:33 19 Mar 19
Called Quality Service Company at around 11am on Monday morning with problems with home air conditioning unit. Receptionist was very polite and responsive, and got me added to the list, mentioning that the Tech would be out sometime in the afternoon after 1:30pm. Received a call at 1pm from the Tech stating that he would be at the house in about 15 minutes. The Tech did a thorough diagnostic screening, including crawling under the house to inspect duct work. He gave his recommendation and was able to complete the work and solve the problem in less than an hour for a very reasonable rate. From initial phone call to completed job took less than 3 hours, with very polite and professional service all around. Would recommend these folks to anyone, was very impressed. Thanks!
Amos Lee
Amos Lee
22:56 21 Feb 19
The entire Quality Service team really did a great job replacing my heating and air condition system. They arrived on time for the initial inspection and the next day to replace the unit. They were all very thorough in their work and in their explanations of it to me. Everyone was super friendly and easy to talk to to. During the installation, I felt comfortable with the "strangers" in my home...that's a big deal for a female home alone. They cleaned up what very little mess they made afterwards. A supervisor promptly arrived to check off on a job well done. Duncan came back a few days later to give me all the paperwork, before and after pictures, and make sure I was still happy with all the work that had been done...and I was/am. Jessica-in the office- called the next day to confirm the warranty was all set up and see if I had any questions, comments, concerns. No one WANTS to replace their heating and air condition unit, but if you HAVE to, this is the company to call. I was very pleased with each of them during every step of the process and I'm very pleased with the product I got and the work that was done.
Dargan Ervin
Dargan Ervin
14:36 18 Feb 19
On time and got the work done as promised. Thanks so much for all that you do for us.
Wendy Dembowski
Wendy Dembowski
14:06 07 Feb 19
We are always pleased with Casey from QSC. He takes pride in his work and is always professional.
John Parker
John Parker
21:52 26 Jan 19
Great service and competitive prices. They have taken care of us a couple times now when our air conditioning broke down. The techs are knowledgeable and very professional. I would definitely recommend them.
Linda Booker
Linda Booker
18:14 26 Jan 19
We needed someone to help at our daughters house. We called several local companies and we felt the most comfortable with Quality Service ! They responded quickly and did not disappoint. 5 Stars
Chris Hester
Chris Hester
13:33 16 Jan 19
Freddie Engelbert
Freddie Engelbert
23:47 15 Jan 19
Christian was very friendly and satisfied my needs. He also was vey helpful answering questions about service plans. We are definitely going to be purchasing one of these plans. Great company and satisfied with their expertise with heating and air.
Town of Scranton
Town of Scranton
22:31 10 Jan 19
Brett Smith was here on time, very polite, and diagnosed and fixed our unit very quick. Definitely calling them again if we have trouble.
Brooks Hunsucker
Brooks Hunsucker
19:14 20 Dec 18
I personally recommend Quality Service co. To anyone with any heating and cooling problems. These guys are very trustworthy, honest, and just flat out committed to what they do. You couldn't ask for anyone better to not only fix what ever problems you have but to also maintain and upkeep your unit to do the best to prevent any future problems. Hands down the best heating and cooling business in the area, if you have never used them you should definitely give them try!
David Tedder
David Tedder
14:04 19 Dec 18
Great Company!
Kristopher Mason
Kristopher Mason
04:06 17 Dec 18
Tori Alexander
Tori Alexander
22:22 06 Dec 18
Two thumbs up!!!! Quality Service has always taken care of us!
Virginia Johnson
Virginia Johnson
21:31 28 Nov 18
Comment by Virginia's husband. Domingo was very courteous and professional. He performed an initial service/inspection and gave a very complete explanation of the work he performed and of problems he encountered. Our 14 year old system was beyond economical repair. The following day Allen evaluated our requirement and presented options and details. The following day we had an entire new HVAC system installed and tested by 3PM!!! From initial visit, to old equipment removal, to new installation up and running in only 3 days!!! Well done to installers Josh and Justin! We are extremely pleased with the professionalism and dedication to customer satisfaction of Quality Service Company. We strongly recommend them and are giving them SIX stars out of five!
Angie Watford
Angie Watford
20:47 27 Nov 18
As always, Quality heating and air was contacted and received same day/friendly service. Christian Blackburn was very professional and explained quotes. HIGHLY RECOMMEND!!
Lynda Ham
Lynda Ham
21:06 18 Nov 18
Great service and repairman! Highly recommended!
Franklin Goforth
Franklin Goforth
13:25 15 Nov 18
A successful business rests on trust. Trust is earned by competent, timely service that is complete in all aspects. I trust Quality Service Company. Domingo was great
Mary K
Mary K
03:19 04 Nov 18
Awesome company that really stands behind their products. We called them to come check our unit and they were here bright n early the next morning. Highly recommend them.
James Medlin
James Medlin
12:17 23 Oct 18
Casey was on time, professional and did an excellent job. Thank you for providing great service.
Paulette Brown
Paulette Brown
18:00 09 Oct 18
Shine and Kevin, talked about all work they completed day by day, enjoy them making our babies feel comfortable with some of the noise they making, and just all around getting the work finish a day early. Will let family and friends that needing work done call Quality Service Company.
Linda Grimsley Cheryl Grant
Linda Grimsley Cheryl Grant
15:30 28 Sep 18
Christian was excellent. I called after hours, the lady with the call service was very sweet, gathered the info and gave me the name of the technician that would call shortly. In about 10 minutes Christian called, I told him the problem. If it had not been storming he would have come on but we scheduled for the next morning. About 15 minutes before the appointment time, he called to make sure everything was still on. He was here at the scheduled time, diagnosed and fixed the problem. We will definitely use this company again and we will make sure our family and friends know about your company.
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Quality Service Company services Florence, Darlington, Hartsville, Lamar, Marion, Pamplico, Timmonsville, and the surrounding South Carolina communities with their heating and cooling needs. Visit our service area page for more coverage details, call us at 843-773-2550, or request service online today.