Skip to content

Customer Testimonials


Heat Pump Installation in Manning, SC 29102

“The process was relatively painless – from a repair during the Christmas holiday through the purchase and installation of a new heat pump system. I appreciate everyone’s knowledge and efficiency. Gene Floyd even followed up after installation. Will definitely be recommending your company.” – Kay H.

Heat Pump Installation in Florence, SC 29506

“Did an excellent job. Very happy with work and service.”

– Michael D.

Heat Pump Replacement in Florence, SC 29505

“Bruce and crew were very professional and knowledgeable. Completed work in a timely manner. Very satisfied and would definitely recommend.”

– Joy S.

HVAC Maintenance in Florence, SC 29501

“Just want to brag on the care and service provided by Matt Hicks. We often contact him personally when we have issues or questions regarding our service. He always responds immediately and takes care of whatever is going on. He is honest, super friendly and extremely conscientious about the job he is doing for us. He is what customer service is all about. We couldn’t be more pleased with Quality Service Co. and the friendly reliable service we receive. We especially appreciate the personal service Matt provides. Thanks so much to everyone at Quality!”

– Holcombe Land Development, Inc. S.

Air Conditioner Installation in Florence, SC 29506

“Quality service company is a top notch company with great employees. I have dealt with Glenn and the installers, and they are all hardworking and great guys.”

– John P.

Air Conditioner Replacement in Darlington, SC 29532

“This group of men is well mannered and hard working. They replaced my unit and my duct work in 2 days. They took the time to answer all of my questions and showed me how to work my new thermostat. Supervisor made sure I was pleased with everything before they left. Definitely recommend this company for your AC and duct work needs.”

– Nicole E.

Ductless Mini-Split Installation in Hartsville, SC 29550

“Justin and Tim were at my home on time. Installed my Mini-split and had my man cave cooling off in no time. Very respectful young men and answered all my questions respectfully. Will be using their services again!”

– Timothy J.

Air Duct Replacement in Darlington, SC 29532

“Showed up on time and worked really hard to get my duct work replaced in a timely manner. Very satisfied with their work, will be using their services again!”

– Ansleigh W.

Maintenance in Florence, SC 29501

“Kymberly is always on the ball with required information, response time on requests”

– DAVID S.

Air Conditioner Repair in Florence, SC 29506

“Very kind and knowledgeable. They came out and diagnosed the problem very quickly and had my unit back to running in a couple of hours.”

– Jackson W.

1 2 3 15

S Skinner
S Skinner
20:23 13 Dec 22
We have been using Quality Service for at least 5 years. Our heating system died on the coldest day of the year which happened to be on Sunday. A salesman was out on Monday morning and ordered a new unit. Matt and his guys were here early Tuesday morning to install. We trust them so much that we had a whole house generator installed about 2 years ago. We are under a maintenance plan on both units. If there is ever any question, I know I can get in touch with Matt day or night. The service guys are always professional and courteous. I never want to use anyone else!
Caleb Hicks
Caleb Hicks
20:14 13 Dec 22
Matt Hicks came out fast and reliable.Highly recommend
三ForeverBangin
三ForeverBangin
19:05 04 Dec 22
Hard workers, made sure my heat worked like it should, they were very nice and professional with the way they handled things!
H “Anna” P
H “Anna” P
02:48 02 Dec 22
Just wanted to send some kuddos to this team. Tori was so helpful from our initial call. She communicated while we waited for a tech to come out. The tech was great too (not sure of his name). The air was fixed at a reasonable price and with great customer service. Will use them again for any future needs.
Eric Webster
Eric Webster
00:45 02 Dec 22
Great company, thanks Jessica for always being helpful
Wendy Barbarino
Wendy Barbarino
17:47 01 Dec 22
This is the second time using Quality Service Comany, it is a great company to work with, just recently we were able to get a gas-pak and thermastat installed and the techs Justin and Deven that did the installation arrived on time, were very pofessional, courteous and hard working. They answered all questions we had and we would use them again and highly recommend.
brenda perez
brenda perez
14:38 01 Dec 22
I love there service! They always do a great job. Real professional
Tom Fluharty
Tom Fluharty
15:45 30 Nov 22
I have used Quality Service Company on several occasions now. Matt Hicks has been wonderful to work with. Matt shows up on time and answers all of my questions. Matt has been able to fix a leaky air handler, replace blower motor and guide me on which unit to buy. I will continue to use Matt and Quality Service Company on all my AC/heat needs in the future.
KeKe Nicole
KeKe Nicole
04:31 30 Nov 22
They’re very professional, answered all questions I had.
Timmy Jones
Timmy Jones
22:03 29 Nov 22
Linda
Linda
20:43 29 Nov 22
Justin and Deven were very professional and hard working. I would definitely recommend Quality Service Company for any of your heating and air needs.
John Powell
John Powell
19:29 29 Nov 22
Quality service company is a top notch company with great employees. I have dealt with Glenn and the installers and they are all hardworking and great guys.
Hunter Smallwood
Hunter Smallwood
15:46 29 Nov 22
Kristen Knotts
Kristen Knotts
15:33 29 Nov 22
I will definitely be using this place again. I’m a college student and don’t know much except my air wasn’t blowing cold anymore. I spoke to Kymberly and she was very knowledgeable and didn’t make me feel stupid. She even got someone sent out the same day!
Tara Garces
Tara Garces
15:17 29 Nov 22
Frank Meekins
Frank Meekins
19:52 25 Oct 22
My experience with quality service company was immaculate. I called about my air unit and talked to Jessica Willis. She was very nice and had tremendous respect, she even had someone come out to fix it the same day. Wonderful experience! Will be using quality service company for all my HVAC needs in the future!
Ryan Brown
Ryan Brown
13:44 03 Oct 22
I have had good service from them. They are very quick on the job. They may not be the cheapest but they get it done promptly.
C B
C B
01:50 28 Sep 22
My entire AC unit quit working and I needed it fixed immediately since it’s been so hot, my neighbor had some work done from here and recommended I call. I’d like to give a special thanks to Jessica and the technician for the quick and professional process. The AC is working great and I’m happy to be out of this heat!
Gage Berry
Gage Berry
00:39 28 Sep 22
I’ve been having some problems with my AC system and was referred here by a friend. I called and spoke to a very nice lady named Jessica and she helped me get a technician to help in no time. Extremely friendly staff and excellent work, would recommend to anyone
Nicole Chmielecki
Nicole Chmielecki
15:45 27 Jul 22
10/10 customer service
Todd Asaro
Todd Asaro
15:16 27 Jul 22
Quaility Service Company is a top notch Air conditioning and Heating company. Very friendly, efficient, knowledgeable. When called they showed up in a very timely manner and answered all my questions and concerns. Installation was done in a timely manner and afterwards provided a very professional attitude through out the job process.
Britt Wenzl
Britt Wenzl
15:13 27 Jul 22
Tori helped my work company with sending their technicians right away. Our AC went out and technicians were sent out within an hour. Great company! Nice people! Smiling faces always! Domingo worked on our units and fixed both of them in no time!
Henry Jackson
Henry Jackson
15:00 27 Jul 22
They are a great company to work with. I called because of my ac not working and i talked to a very friendly girl & she has a tech out there same day and he had it fixed within an hour
Shirley Jackson
Shirley Jackson
23:50 07 Jul 22
FAST AND EFFICIENT
Roselia Paige
Roselia Paige
16:17 15 Jun 22
This Company is wonderful at the job they do. Brian Tant repaired my AC unit and he was the absolute best. He was very professional and knowledgeable. He educated me on a few things I was not aware of. He did not just say this or that was wrong with the unit he actually diagnosed it from several view points and then found the problem. He placed things that he used back in it's proper place....funny but, he actually cleaned his feet before he stepped foot in my home. If I should ever need HVAC services again this company will definitely get my business. Thanks again Brian Tant!!!!! You are the best.
K Azmoudeh
K Azmoudeh
19:45 09 Jun 22
Candice Anderson
Candice Anderson
20:56 02 Jun 22
Can't say enough great things about QSC! Tori and team are wonderful! Tori schedules service calls for us quickly and the QSC team arrive on time and quickly repair our Hvac issues! Would recommend to everyone!
David Cribb
David Cribb
00:04 29 Apr 22
Jacob Grant
Jacob Grant
00:04 29 Apr 22
Ace James
Ace James
00:03 29 Apr 22
Kris Hunt
Kris Hunt
15:12 22 Apr 22
I mean, really. Is there anyone as awesome as Jessica? Thankful to her and her team for taking care of me!
dasha brown
dasha brown
14:29 22 Apr 22
debra acevedo
debra acevedo
14:29 22 Apr 22
Notoka Mcmillian
Notoka Mcmillian
14:29 22 Apr 22
Josh Oliver
Josh Oliver
19:06 20 Apr 22
Sylvester Wilson
Sylvester Wilson
20:24 13 Apr 22
Air conditioner repair shop, prices is a little high.
Morgan Langston
Morgan Langston
11:42 23 Mar 22
Tori was a dream to work with! She was very professional and got the guys to come out to my house the next day! Both guys were professional and explained everything to me in detail. I would highly recommend this business!
Brice Brown
Brice Brown
11:43 22 Mar 22
Tori was great! She responded quickly and was super helpful. We will be using their service again.
Heather Walker
Heather Walker
21:33 21 Mar 22
Tori and the office staff were super responsive, caring and demonstrated all around great customer service! If you are looking for a locally owned business who can restore comfort to your home, this is the company to trust!
stephanie miller
stephanie miller
22:39 19 Mar 22
We called Quality Service Company out to work on our unit and they were on top of it from the start! Excellent customer service and fixed in a very timely fashion. We had air in less than 2 hours and they made us feel like family! Jessica and her team know how to take care of their customers!
Anna Michael
Anna Michael
15:59 16 Feb 22
Jo Jo Hunt
Jo Jo Hunt
00:00 16 Feb 22
Professional service, knowledgeable staff, exceptional customer service!
Christy Hunt
Christy Hunt
23:49 15 Feb 22
Amazing work with quality service!
Savanna Joyce
Savanna Joyce
23:45 15 Feb 22
Professional service, reasonable pricing, exceptional customer service! Thank you Jessica for all your help!
Betty Currie
Betty Currie
13:20 15 Feb 22
Matthew Hicks
Matthew Hicks
14:29 14 Feb 22
We are going to be better than yesterday by working harder today so we are ready for challenges tomorrow
delka dab
delka dab
02:25 08 Feb 22
All staff are knowledgeable and courteous. They were also patient to listen to my questions, then explained until I understood fully about my heating problem and solution. The service technician, Domingo, was honest, kept his word several times about the service/job and the price. The price quoted was the end price, honest business practice, definitely. Domingo is highly intelligent although so down to earth. They even gave me a courtesy call the next day. Making sure the unit was running right and asked if I had any questions. I truly appreciated working with them. I will be calling this company again.
Sarah McFadden
Sarah McFadden
21:00 26 Jan 22
Paige Locklear
Paige Locklear
15:17 26 Jan 22
Excellent service and reasonable pricing. Everyone was very helpful. Highly recommend
Sharon Smallwood
Sharon Smallwood
14:57 26 Jan 22
Called with some questions regarding my unit. I spoke with Kymberly and she was super helpful and returned my phone call with all the information I needed.
Jay Lopiccolo
Jay Lopiccolo
23:49 21 Jan 22
They responded quickly and solved my problem right away. Friendly, knowledgeable staff. Thanks!
Brittany Moody
Brittany Moody
18:09 19 Dec 21
Jessicca Shields
Jessicca Shields
16:00 17 Dec 21
Tori and Domingo were great and super easy to deal with! Domingo came out in a timely manner and was very informative and helpful. Everything went smooth and got the problem fixed!
Chris Johnson
Chris Johnson
15:38 17 Dec 21
Nicole Toloza
Nicole Toloza
00:26 10 Dec 21
Brandi Dease
Brandi Dease
16:39 09 Dec 21
Very courteous and timely! Service was great!
Kyle Smoak
Kyle Smoak
16:29 09 Dec 21
Costumer service was amazing and the ladies r great!
Jada Blue
Jada Blue
13:36 09 Dec 21
They are nice and professional about their job, always on time. 10/10 recommend
Kirsten Haselden
Kirsten Haselden
03:08 09 Dec 21
Trevor Lewis
Trevor Lewis
19:03 08 Dec 21
James Austin
James Austin
01:45 05 Dec 21
L V Willse
L V Willse
00:35 06 Nov 21
Great service. They helped us repair our heating system so quickly. Wayne was professional, personable, and helpful with the process. We will definitely be using this company. Thank you!!!!
Andy Pigge
Andy Pigge
16:33 11 Oct 21
Great experience very up front and friendly would definitely use again
Donte Cooper
Donte Cooper
18:52 26 Sep 21
Maxwell Biggs
Maxwell Biggs
19:33 24 Jun 21
Once again Quality Service Co. did and amazing job. Domingo was my service technician yesterday. He arrived early, quickly accessed the situation made a complete survey of all my duct work and found the problem. Within the hour he completed the repair. I am always impressed with the work of this company and their technicians. They will always be my choice for AC and Heating repair.
Bill Gray
Bill Gray
12:20 05 Jun 21
Quality Service went "the extra mile" to assure everything was just right with the replacement of our outdated HVAC upstairs system. Thanks again, guys !!
Parimel Patel
Parimel Patel
14:17 26 May 21
Kimberly Osborne
Kimberly Osborne
20:51 20 Apr 21
I just moved to town and Quality Service was recommended by a neighbor. They came same day. Domingo & Brian were professional and very polite. After diagnosis, Domingo very clearly explained the issue and was able to fix the same day. He also educated me about the age and condition of my unit so that I could budget for future repairs. I highly recommend Quality Service with Domingo & Brian.
Jen Baldwin
Jen Baldwin
22:54 08 Apr 21
I do recommend Quality Service CO, they provided a wonderful service and our new unit looks amazing! We had our old AC unit replaced and our unit was over twenty years old so it was a huge system to take out. If my husband or I had any questions there was always some one that was available to answer our questions. They where honest, respectful and hard working.It was fantastic having a professional company to go above and beyond to help our family with our installation.Thank you
Dale Sturgill
Dale Sturgill
02:35 31 Mar 21
Daniel Bigelow
Daniel Bigelow
00:41 26 Mar 21
GPD INC
GPD INC
14:37 22 Mar 21
I was so impressed with Domingo at Quality Service Company. Not only was he prompt and professional, but he explained the issue to me and told me what to look out for in the future with the thermostat. He solved our issue right away and the rates were extremely reasonable. Great job!!!
Ryan Rettell
Ryan Rettell
13:28 14 Mar 21
TARSHA Jackson
TARSHA Jackson
00:44 15 Feb 21
Thank you Quality Service for outstanding service. My intial call , I was immediately scheduled appointment to provide estimate on my unit. Matt Hicks went beyond call of duty to assist with me with my insurance adjuster. He looked out for me the customer best interest resulting our family receiving a new unit. The installation was done within the quickest turn around , I mean like in the same day of 2nd appointment. The installment manager and several techs came out on a freezing night when it raining to install my unit. The office staff ( Tori and Amanda) know I needed heat and they make sure my family received heat by the end of the night. The company I would highly recommend bc they are prompt on time, same day appointments, same day installments, and you call anytime if you have any questions or problems. Their techs are super friendly and excited to help you, prompt on time , and so so awesome. It was truly a blessing to be a customer of this company that they think about their customers first and their health. I send many blessings to all of them that took part in ensuring my family was warm on these colds nights. Bless you all and you guys this real testimony not just a review.
Wendy Bean
Wendy Bean
15:39 31 Dec 20
Josh and Cody did a great job and were very personable yet respectful.
Brian Snider
Brian Snider
22:10 30 Dec 20
Justin and Deven did a great job installing our new heat/AC unit!!! Very courteous and professional. They were on time for the scheduled install time and made sure we were comfortable with the operation of the thermostat and ensured the unit was working properly before they left. I definitely recommend using them.
Janet Cox
Janet Cox
01:19 09 Dec 20
An awesome company with awesome employees. I will continue to use this company for all of my heating and cooling needs.
Brittany Weatherford
Brittany Weatherford
16:41 08 Dec 20
Well mannered, took time to answer all my questions. Very pleased with their work.
Jesse Kasitz
Jesse Kasitz
20:01 01 Dec 20
Was recommended Quality Service by a close friend. Ryan, the technician, was the epitome of professional and courteous service. He was knowledgeable and communicative. Plan on using this company for our HVAC needs and highly recommend them to others!
Charles Miller
Charles Miller
19:37 19 Nov 20
I really shopped around before settling on QSC and they are the utmost professionals in every way. One-day install of our heat pump including all equipment, duct upgrade, and new wiring. They left our place cleaner than they found it! Called throughout the day (I was at work) to update me on their progress then followed up the next day to make sure we were satisfied. They even took the time to show my wife how to operate the new “smart” thermostat. Just all-around good work. Highly recommended!! A++-Chuck
Angie Waldschmidt
Angie Waldschmidt
14:33 19 Nov 20
I would highly recommend Chris and his crew! They were able to find a solution to our HVAC system issues. Chris was great about communicating with us.
Ellen Whitesides
Ellen Whitesides
17:29 03 Nov 20
Initial contact was friendly & appointment was made. Servicemen came at appointed time. They were professional & courteous. Explained what they found during maintenance service. Recommend this company to everyone. Quality Service indeed!
Stephen Jackson
Stephen Jackson
17:03 22 Oct 20
Gerald Braun
Gerald Braun
19:13 21 Oct 20
Looked at several brands and local HVAC providers to replace two original contractor grade units in my home. Chris McDonald was absolutely the most responsive of those I contacted. Gave me several options which allowed to me to confidently make a decision. QSC has a great reputation in our community. Received all my warranty documentation so hopefully I’m set for 12 years of quality service!!
David Kahn
David Kahn
18:34 21 Oct 20
Fantastic service. Knowledgeable, trustworthy, friendly.
Mark Williams
Mark Williams
14:26 11 Sep 20
Our upstairs unit stopped cooling last night. Called Quality Service first thing this morning. Domingo was at out house by 8:30 and had it cooling in no time. Everyone one was professional and very pleasant to work with!
Ray Pinkerton
Ray Pinkerton
20:18 26 Aug 20
B
B
15:48 22 Aug 20
Ronnie Houser
Ronnie Houser
15:39 28 Jul 20
Shannon Ward
Shannon Ward
00:03 22 Jul 20
Ryan was very professional!I feel he did an excellent job identifying and rectifying the issue with my air unit!
Capers Strawn
Capers Strawn
15:50 19 Jul 20
Brett Smith answered our call for A/C repair and Service.Brett is a very courteous and professional young man.He fixed our problem with one unit and serviced another.Everything working good now.I would definitely recommend Quality Service.And a five start for Brett.
Tom Fluharty
Tom Fluharty
22:07 17 Jul 20
Been fighting a leak for a while and could not figure out where it was coming from. Domingo showed up on time, found a hole in the duct work causing excess condensation. He replaced the rusted area, reinsulated and cleaned up the debris. Very courteous and clearly explained everything including before and after pictures!
Casey Hydro
Casey Hydro
20:15 16 Jul 20
These guys are totally legit . Transparent, up front, and honest. Ryan performed maintenance service today. He was excellent
Pamela Bouchard
Pamela Bouchard
13:52 08 Jul 20
Quality Service Company hands down exceeded any expectation that we had. They had our technician, Ryan, out to us within an hour of us calling. Ryan was very knowledgeable and kind, taking the time to explain what the problem was and going over the different options available. We will be customers for life!
James Hopkins
James Hopkins
00:06 03 Jul 20
EXCELLENT SERVICE, EXCELLENT TECHNICIAN. Allen D. was very professional and extremely knowledgeable in fixing the air conditioner. He assessed the problem, provided the estimate and started work immediately. This air conditioner quit working on April 15th and I had two different contractors come to fix it and neither one got the job done in 75 days. Quality Service Co. was quick, honest and precise. I had only called them about two hours before Allen arrived. From initial phone call to completion of work was less than six hours total time. Allen didn't waste any time, but the amount of work required to complete this repair took about three and one half hours. Allen took the time to check and double check the repair was done right and unit working properly. I wish I would have called Quality Service Co, 75 days ago. Highly recommended Company and Technician. I can't thank them enough.
Mitch Strickland
Mitch Strickland
17:17 13 Jun 20
Timothy Beasley
Timothy Beasley
16:18 10 Jun 20
Great service
Shelley Drose
Shelley Drose
15:02 05 Jun 20
Allan came & serviced our unit at the office. He was on time, very pleasant, professional & got our air working very quickly! I highly recommend Quality Service Company!
Ed Love
Ed Love
20:31 30 Mar 20
Fast response and great work!
Laurie Mason
Laurie Mason
14:05 27 Mar 20
We had to have a unit replaced. They responded quickly, were friendly, and professional! Will definately use them again if the need arrises!
js_loader

Need HVAC Service?

Contact the experts at Quality Service Company.

Call us at 843-252-0360!


Quality Service Company services Florence, Darlington, Hartsville, Lamar, Marion, Pamplico, Timmonsville, and the surrounding South Carolina communities with their heating and cooling needs. Visit our service area page for more coverage details, call us at 843-252-0360 today.