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YOUR HEALTH IS OUR CONCERN

Our experts are equipped to help keep you and your home's air quality protected.

YOUR HEALTH IS OUR CONCERN

Our experts are equipped to help keep you and your home's air quality protected.

Quality Service Company

Quality Service Company, LLC is a locally owned and operated HVAC company. Chris McDonald started Quality Service Company in 2003 after working with other local HVAC companies for around 10 years. In 2011, Chuck Polk joined in partnership with Chris. Chuck had been working in the HVAC industry for over two decades with local HVAC companies, then as a Trane employee, and then owning his own business. The two merged their companies together under the name, Quality Service Company, LLC.

Our Mission Statement is “Through great employees, we will continue to grow our trusted name by delivering exceptional service through honesty and integrity.” We believe in always doing the right thing for our customers, and our employees. We believe in having pride in the products we provide; that teamwork is the source of our strength; and upholding the highest level of confidentiality for our customers.

QSC trucks and shop.

Customer Testimonials

We love hearing from our customers! If you've had us work on your HVAC system we would love to hear from you too.

Air Conditioner Maintenance in Other, SC 29541

“Ryan was polite, knowledgeable and a great representative to your company. He took his time, was neat and professional. I look forward to having Ryan service our AC units in the spring. Very thankful for the great service we received.”

– Jesse K.

Heat Pump Replacement in Florence, SC 29501

“Glenn, Josh and the team at Quality did a great job from providing an estimate to providing a follow-up visit and walk-through. We are very pleased with the equipment installed, it’s performance and how they left the area after completing the work. Chris McDonald provided a very convenient method of reviewing and signing the proposal online. We will definitely use Quality Service in the future and will recommend them to our friends and family.”

– Randall S.

Air Conditioner Repair in Hartsville, SC 29550

“Quick response and repair time. Took care of the problem. Ensured everything worked correctly before leaving. Very friendly, honest, upfront on the cost. Exceptional service I recommend to anyone!”

– Scott A.

Need HVAC Service?

Contact the experts at Quality Service Company.

Call us at 843-252-0360!

Our Latest Article...

Fall HVAC Maintenance

November 30, 2020

As the saying goes, “Time and tide wait for no one.” Whether you’re prepared or not, the summer months and warmer weather are gone, moving aside for fall and cooler temps. That means here in Florence you need to think about preparing your heating, ventilation, and air conditioning (HVAC) system for fall maintenance.

Maintaining your heating and cooling equipment ensures it’ll run smoothly the way it should when you need it. Investing your time and money in these seasonal maintenance tasks goes a long way to protect both your South Carolina home and your HVAC investment, including your wallet. Well-running systems are more energy efficient, so they end up costing you less to run all season long.

Fall Maintenance for Your Air Conditioner


Just because you won’t be turning your air conditioner on now doesn’t mean you should forget about it til the spring and summer months. Part of protecting your home and equipment is winterizing your cooling system. 

If you’ve already had your air conditioner cleaned and checked by our Quality Service Company professionals before you used it this year, you can simply ask our heating and cooling professional to winterize your unit while he or she is out cleaning and checking your furnace. You can compare the maintenance checklist to what ENERGY STAR® recommends.

Things you can do yourself:

  • Clean off the outside unit (condenser) from debris and dirt. If involving water in the process, be sure to switch off the unit’s power or the circuit first.
  • Remove any branches, tall grass, or brush within a four-foot proximity to the unit.
  • Insulate any exterior-exposed pipes with foam pipe covers, wrapping them with duct tape.
  • Cover the unit with a plastic or vinyl cover. Some folks have an air-conditioner-specific cover. If you don’t, you can use a tarp. Be sure to secure the cover, in whatever form, with bungee cords or vinyl rope. Perform this step after your HVAC technician has already done his or her part in the winterization process.

Things to ask your technician to do:

  • Clear drain lines and pipes to avoid having standing water in your system all winter.
  • Clean the coil from dust and dirt.
  • Check the refrigerant charge, belts and pulleys, and ducts.
  • Clean and check the entire system if you haven’t had it done yet this year.

Fall Maintenance for Your Heating System


You should schedule your annual maintenance appointment for your heating system before you use it for the season, regardless if you have a furnace, boiler, or heat pump. This appointment shouldn’t be skipped, as keeping your heating system in good order will be sure it’s ready when you need it and keep it functioning properly throughout the season for you.

Things you can do yourself:

  • Stock up and change your filters every three months, but if you have allergy issues, monthly is advised.
  • Vacuum your vents to keep them clear of dust, avoiding extra filter buildup or decreased indoor air quality (IAQ).

Things to ask your technician to do:

  • Clean and check your heating system, including (depending on whether you have a furnace or boiler) all the connections, controls, sensors, drains, ignitor, ducts, pipes, burners, valves, motors, thermostat(s), and smoke/carbon-monoxide detectors, and instruct you on anything you could do between your service visits. 
  • Calibrate your thermostat to be sure the readings and heating are accurate. 

Contact Us Today


Taking care of your HVAC system includes seasonal maintenance. With fall here in Florence, SC, and colder weather encroaching, it makes good sense to call one of our Quality Service Company professionals at 843-252-0360 or request service online now to schedule your fall appointment. Keeping your system in good working order so it’s there when you need it is one of the things we do best!

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We Service All Brands

We service all HVAC brands.

We Service All Brands

We service all HVAC brands.