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Quality Service Company

Quality Service Company, LLC is a locally owned and operated HVAC company. Chris McDonald started Quality Service Company in 2003 after working with other local HVAC companies for around 10 years. In 2011, Chuck Polk joined in partnership with Chris. Chuck had been working in the HVAC industry for over two decades with local HVAC companies, then as a Trane employee, and then owning his own business. The two merged their companies together under the name, Quality Service Company, LLC.

Our Mission Statement is “Through great employees, we will continue to grow our trusted name by delivering exceptional service through honesty and integrity.” We believe in always doing the right thing for our customers, and our employees. We believe in having pride in the products we provide; that teamwork is the source of our strength; and upholding the highest level of confidentiality for our customers.

QSC trucks and shop.

Customer Testimonials

We love hearing from our customers! If you've had us work on your HVAC system we would love to hear from you too.

Air Conditioner Maintenance in Florence, SC 29501

“I’ve used this company before and had a great experience. Brett came out and worked on our unit. He was very quick and knowledgeable of the work that was needed to be done. The service was great, and once again a great experience.”

– Kendra D.

Heat Pump Replacement in Timmonsville, SC 29161

“They came out same day, inspected the old unit, determined what was needed, and helped with financing. The day of service they showed up on time, replaced our heat pump, and explained everything we needed to know. The level of customer service exceeded my expectations. I will absolutely call them again for anything I may need done. Extremely satisfied.”

– Carl K.

Whole House Generator Maintenance in Florence, SC 29505

“Matt was ahead of appointment time which was great, and he solved the problem on the generator quickly. He was very nice and professional. I’ll recommend your company to anyone.”

– Harry H.

Need HVAC Service?

Contact the experts at Quality Service Company.

Call us at 843-252-0360!

Our Latest Article...

Woman trying to stay warm inside home and wondering if it's time to buy a new furnace for her home.

When Do I Know It’s Time to Buy a New Furnace?

January 15, 2020

It’s easy to moan when you decide that a major appliance or home system needs replacing. After all, these are expensive investments and probably not your favorite way to spend your hard-earned money. Unfortunately, there’s often not a clear-cut message, short of an appliance completely breaking down, that definitively indicates it’s time to buy a new model.

If you’re struggling with the question of whether or not to buy a new furnace in the Pee Dee area, our professionals are here to help. Our Quality Service Company team has years of experience with a wide selection of furnace makes and models. Here are some warning signs it may be time to start saving for a new furnace.

Your Furnace Is Getting Long in the Tooth

Yes, age gets all of us, doesn’t it? Furnaces are typically built to last about 10 years with regular usage and maintenance. Obviously, if you find yourself away on business trips or spend the winters in a warmer climate, the life span of your heating system may exceed that range. On the other hand, if you and your family are downright homebodies in a geographic location with longer winters, you may be replacing your furnace more frequently.

However, if you have an older furnace, it’s definitely one sign that you may want to consider buying a new one sooner rather than later. At the very least, invest the time to do some research so you don’t have to be pressured into a snap decision if your older heating system suddenly gives up the ghost.

You Find Yourself Cold Even With the Heat On

Heat is expensive, and if you’re paying for it, you certainly want to be comfortable. It’s understandable if your home is on the cooler side, because you’re trying to conserve energy by keeping your thermostat low. However, if you are choosing an average heating temperature that used to be comfortable and you suddenly find your home cold or unevenly heated, it may signal a problem.

In some cases, repairs and maintenance can resolve that issue. However, this may be a sign, in combination with the others in this article, which can show you that your furnace may not be doing as well as it used to do.

Your Bills Keep Getting Higher

If your energy bills suddenly take a big turn upward, check out your utility rates and consider your current South Carolina weather compared to past years first. If these items have remained relatively constant, you may want to blame your furnace.

Older furnaces are notoriously inefficient, especially when compared with the newest models. Check out ENERGY STAR® ratings of the newest models to learn what you can gain in terms of efficiency.

Are you finding yourself calling your furnace repair professional more than once a year? Repair calls can build up and be a significant investment if you’re continually replacing parts of an old furnace.

Remember that even though you’ll have to spend a significant amount of money on a brand-new furnace and installation, you’ll be saving money on an ongoing basis in lower utility bills—and hopefully eliminating repair bills in the foreseeable future. Be sure to consider that in your decision equation.

You Notice Unusual Behavior

By being aware of the typical sounds, looks, and smells of your furnace, you can be clued in more quickly if something isn’t quite right. Listen for grinding, squeaking, or banging noises coming from your furnace or be aware of unusual odors. The smell of rotten eggs can indicate a dangerous carbon monoxide leak and should be reported immediately for your and your family’s safety.

There’s a Drop in Air Quality

If you notice your home begins to feel dustier or your indoor air quality seems to be deteriorating, this can indicate a furnace problem. Besides providing heat to your home, a furnace should also help stabilize air quality.

In some cases, you may need a humidifier in the dry winter months or an air purifier if you’re addressing allergy or asthma problems. However, checking into your furnace is another avenue to take as well.

Call Our Furnace Experts Today

If you’ve decided you need a new furnace, call our experienced and knowledgeable professionals at 843-252-0360 or request service online in the Pee Dee, SC, area, for more information. Quality Service Company can help you evaluate your home and make the best decision to meet your family’s heating needs.

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We Service All Brands

We service all HVAC brands.

We Service All Brands

We service all HVAC brands.