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Dispatcher/Customer Service

This position requires someone who can self-manage, spot problems and finds solutions, and hold themselves accountable for a high quality work product. Good time management, strong communication skills, and process management skills are essential for success in this position.

Position Summary: As the single point of contact you will perform a variety of duties such as scheduling and coordinating service calls, ensuring technicians have the appropriate tools, parts, and equipment to complete the job in a timely manner, maintain accurate records, provide updates as needed and ensure all parties are kept up to date on any changes.

We are looking for someone with strong organizational and time-management skills. We expect our hire to be punctual, personable, and self-reliant.

Requirements:

  • Prior dispatching or scheduling experience preferred
  • Basic bookkeeping experience
  • Knowledge of HVAC industry preferred
  • Proficient in Word, Excel, Outlook
  • Experience working with a multi-phone line system

HVAC Service Technician

Quality Service Company is an established HVAC company serving Florence and surrounding area. We pride ourselves on exceptional customer service, excellence and high standards of "doing the job right". We are currently looking for a residential HVAC service technician to join our team.

If you are an experienced troubleshooter with exceptional customer service skills, who thrives in a time sensitive environment, this may be the position for you.

Benefits: Paid vacation, paid holidays, 401K

Required Qualifications: 

  • Valid driver's license and insurable driving record
  • 2+ years service experience
  • Certificate of completion from a HVAC technical school
  • Universal EPA Certification
  • Basic computer proficiency
  • NATE Certified
  • Possess necessary tools

Job Type: Full-time

Schedule: 8 hour shift

Education: High school or equivalent (preferred)

Experience: HVAC: 1 year (preferred)

License/Certification: Driver's license (preferred)

Work Location: One location

**PLEASE NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST COMPLETE THE FORM BELOW TO APPLY ONLINE.**

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