Generator Repair in Florence

Generac Elite Dealer Serving Florence, SC Since 2003

Quality Service Company is a locally owned, licensed, and insured electrical and HVAC contractor that has served Florence, SC and the Pee Dee region since 2003. We hold Generac Elite Dealer status, which means our factory-trained technicians repair Generac standby generators to manufacturer standards. We also install and service Cummins generators throughout the region. Whether your unit won’t start the morning after a storm or is throwing error codes during a test run, we’re available 24/7 to diagnose and address the issue. Every repair is quoted with flat-rate, upfront pricing before we touch the equipment.

Don’t wait out an outage with a generator that isn’t working. Call (843) 920-2004 to schedule a diagnostic visit or request emergency service from our team today.

Signs Your Generator Needs Professional Repair

Generators are built to sit idle for weeks or months at a time, which means problems can develop quietly and only surface when the power actually goes out. Warning signs worth acting on include failure to start or start delays, unusual noises during operation, power fluctuations or inconsistent output, rising fuel consumption, and warning lights or error codes on the control panel. Visible fluid leaks and foul odors also signal an internal issue.

The most common repair categories our technicians address include:

Battery and Ignition Issues
Dead or weakened batteries and faulty spark plugs or ignition components are among the leading causes of startup failure in standby generators, particularly in units that haven’t been load-tested recently.

Fuel System Problems
Clogged fuel filters, failing fuel pumps, and injector issues can prevent a generator from running at full capacity or from running at all.

Automatic Transfer Switch Failures
The automatic transfer switch (ATS) detects a utility outage and switches your home or business to generator power. An ATS malfunction means the generator may not activate when you need it most.

Mechanical Wear
Worn or cracked belts, hoses, and cooling system components are common in generators exposed to the Southeast’s heat and humidity, and overheating from coolant or oil issues can cause serious damage if left unaddressed.

Weather and Wiring Damage
Storm debris, moisture intrusion, and corrosion can damage enclosures, wiring connections, and control panels, all of which require careful electrical diagnosis.

Why Florence Residents Trust Quality Service Company for Generator Repair

Our Generac Elite Dealer status isn’t just a credential for the wall. It means the technicians working on your Generac generator have completed factory training on that equipment, which matters when a repair requires accessing proprietary diagnostics or sourcing the right components. For Cummins generator owners, we bring hands-on installation and service experience with that equipment as well.

Credentials & Customer Protections

Every technician on our team is NATE-certified, background-checked, and drug-tested. We’re fully licensed and insured in South Carolina, and we stand behind all our work with a 100% Satisfaction Guarantee. You’ll know the cost before the work begins, and if a larger repair or replacement makes more financial sense, flexible financing is available through Wells Fargo and GreenSky.

The Multi-Trade Advantage

As a licensed multi-trade contractor, we can address related issues discovered during a generator call without scheduling a second company. If a repair uncovers an electrical panel concern or a ventilation issue, our team can handle it in the same visit. That’s a practical advantage supported by our ability to provide electrical, HVAC, and related services under one roof. Our electrical work has been recognized with the Best of the Pee Dee award, which reflects the consistent standard we bring to every job.

What Pee Dee Storm Season Means for Generator Reliability

Florence County sits in the path of Atlantic hurricane-season weather systems that can produce prolonged grid outages. During Hurricane Helene in September 2024, South Carolina experienced longer service interruptions than any other state in the nation, nearly 53 hours on average according to the U.S. Energy Information Administration, and some communities went without power for two weeks or more. When outages run that long, HVAC systems, refrigerated food, medical equipment, sump pumps, and home security all depend on a generator that actually works.

Scheduling a repair or inspection before storm season arrives is a lower-risk approach. Discovering a failed ATS or a dead battery during an active outage is a different situation entirely from catching it during a routine spring visit. We know the local storm patterns and grid vulnerabilities that affect generator reliability in this area, and that knowledge shapes how we approach every diagnostic and inspection.

Generator Maintenance & the Quality Service Membership

Standby generators run a brief automatic exercise cycle each week, but that cycle doesn’t replace professional maintenance. Annual servicing should include oil and filter changes, battery inspection, spark plug checks, belt and hose evaluation, and a load test under real conditions. Deferred maintenance is one of the most common reasons generators fail during actual outages: small issues that a scheduled visit would catch can become emergency repairs at the worst possible time.

Our Quality Service Membership (QSM) is designed to support proactive care. QSM members receive priority scheduling, which matters most when generator repair demand spikes after a storm. The plan is also built to extend equipment life and lower utility costs over time. Our factory-trained technicians handle Generac generator servicing as part of scheduled maintenance, helping you stay prepared when the grid goes down.

Schedule Generator Repair in Florence

We’re available 24 hours a day, 7 days a week for emergency generator repair calls in Florence and throughout the Pee Dee. If financing is what makes a larger repair or replacement feasible, we can walk you through options with Wells Fargo and GreenSky.

Call (843) 920-2004 or use our online form to schedule service. Quality Service Company has been the Pee Dee’s trusted home and business service partner since 2003, and we’re ready when you need us.