“On 8:00 on Sunday morning, our system failed with temps going down into the teens. I called the company I had used for over 30 years. After an hour with no response and a second call (still with no response), I contacted Quality Service Co. Luckily, my system came back on so I did not require an emergency call but I still called to have Quality to check it on Monday. They called at 7:30 a.m. to set up a time and had a tech at my house an hour later. Matt determined the issue and even checked on warranty for me. We decided to check into replacement instead of repair. Allen Duffy was at my door an hour later. He presented me with a proposal including payment options and information on the complete system. We made the decision to replace. Allen ordered our new system with a promise of installation on Tuesday.

At 8:03 Tuesday morning, the team pulled in my driveway ready to begin work. The work was completed later that day. Allen also came back to help me get acquainted with the new programmable thermostat. Today (Wednesday) he came back and installed a surge protector on it. He brought all of my paperwork which included the forms for Energy rebates. They had already been filed. In addition, the installation team replaced the pad underneath the unit as well as cleaning and mulching around the unit. They also replaced the breaker in the breaker box because ours was too large.

Their work was superior and I was treated with the utmost respect and courtesy by every employee during the whole process. I cannot thank them enough for all of their assistance. Everyone helped make the process as painless as possible. I was new to their company but they treated me as if I was a long-time customer. I highly recommend them. You will not be sorry.”

– Susan S.