Learn More About Us

Learn More About Us

Quality Service Company, LLC is a locally owned and operated HVAC company. Chris McDonald started Quality Service Company in 2003 after working with other local HVAC companies for around 10 years. In 2011, Chuck Polk joined in partnership with Chris. Chuck had been working in the HVAC industry for over two decades with local HVAC companies, then as a Trane employee, and then owning his own business. The two merged their companies together under the name, Quality Service Company, LLC.

Our Mission Statement is “Through great employees, we will continue to grow our trusted name by delivering exceptional service through honesty and integrity.” We believe is always doing the right thing for our customers, and our employees. We believe in having pride in the products we provide; that teamwork is the source of our strength; and upholding the highest level of confidentiality for our customers.


Take a look at what we excel in below!

Residential Repair
Commercial Repair
Duct Replacement
Equipment Replacement


Learn below what makes us different from the others!

Years of Experience

Our technicians have years of experience and can handle any job.


You can trust that we will get the job done right the first time.

Customer Focused

Our customers mean the world to us and we take care of them.


Learn below what makes us different from the others

  • I know from experience that not too many individuals take the time to email companies/vendors/service companies to state the positive of an experience, but I wanted to take a moment to do so. From the initial meeting my husband and I had with you through installation, the individuals I have interacted with at Quality Service have been nothing short of outstanding.  The installers yesterday were the most pleasant individuals, taking the time to assist us with programming our phones for the smart thermostat, and answering just general questions regarding the unit.  When the installers left the house you would not have known they were there.  There was not one piece of debris left in the yard or driveway.  It’s not every day that you find a service company that keeps a customer informed, is friendly, and is a pleasure to interact with, and I have found this with Quality Service.

    Teresa Wilson

  • I recently selected Quality Service Co. to install a new Trane high efficiency, split gas/electric air conditioner and furnace system for my home.  My old unit was – old! – ~19 years, and undersized for the addition my wife and I’d made to our home in recent years.  I contacted Mr. Allen Duffy, who came out to our house on a Saturday to discuss options on how to best meet our needs.  Although we got another competitive proposal from a local firm I’d worked with previously, the way Allen answered my questions and worked with me on pricing the whole job, it was not a hard decision to go with Quality Service – and I’m glad we did.  From scheduling the work to helping arrange the financing and the rebates, to explaining the new wifi-capable thermostat and following up, Allen, Glenn (lead installer), and Jessica (in the office) and the entire crew did a great job for us!  I’d recommend Quality Service to anyone like me who’s looking for a team who has a great product and really knows what customer service is all about.  👍👍

    John Hinson

  • I have been using Quality Service Company for over a decade.  They have helped me with commercial and residential needs and have always provided excellent service.  Our gas pack went out during a cold snap in October of last year.  Quality came out that day to assess what was wrong with the unit.  Unfortunately, it needed to be replaced, but Quality got our new unit installed the next day and worked until almost 10:00 p.m. to make sure it was connected and working properly.  It would have been a cold night for us without Quality Service! If you’re looking professional, dependable service, you can count on Quality.



Meet our team of experts below

Matt Hicks

Service Technician

Jessica Willis

Sales/Install Coordinator

Allen Duffy

Service Technician

Glenn Cox

Lead Installer

John Powers

Commercial Install

Kevin Branham

Install Crew

Adriane Woodrum

General Manager

Laney Dove

Service Technician

Ryan Rhodes

Install Crew

William Morris

Install Crew

Chuck Polk


Casey Anderson

Service Technician