“As a senior citizen, on a fixed income, when a major home expense arises I can assure everyone that I do an intense research of all my options! That’s exactly what I did when I recently needed a new heating and cooling system. QUALITY SERVICE CO. LLC came out above all others and they exceeded my expectations! Tori was my phone contact and was always patient, polite and very prompt in returning calls with information I requested. Chris showed the same courtesies when he came to my home to inform me of the products and prices his company has to offer. At my request, by phone, he did indeed show up with a mask (covid-19 safety) and continued to wear it until he was back in his truck. Once I made my decision, the work was scheduled. Justin and Deven were on time and worked diligently to remove my old system before starting the new install. But if I asked a question, they would pause long enough to answer my question politely and then resume their work. Glen was also involved in seeing that all was progressing well and helped make my new system perfect, to the smallest detail. I’ve got to mention Tori again, she was a pro with all the paper work and thanks to her, my one trip to the office obtained the partial financing I needed and I’ve already received my Duke Energy rebate. Glen told me about the REME-HALO, a new advanced environmental air treatment system that can be placed in the HVAC. It was an optional additional expense but instead of waking up coughing, I now wake up with odorless air that reminds me of a fresh mountain breeze. Also, at no time did I ever feel pressured to hire their company or buy any of their products. It felt more like family taking care of family and the job wasn’t finished until Glen, Justin and Deven knew I was completely satisfied with my new system. I would highly recommend QUALITY SERVICE CO. LLC to anyone!!!”

– Elaine K.