Serving Florence and beyond
Air Conditioning Company Florence
For all of your AC needs, Quality Service Company is here to keep you safe and comfortable throughout the year. As a local air conditioning company, we understand the importance of quality cooling services, and we are dedicated to meeting your needs—and your budget.
Air conditioning systems can easily last for 10+ years, but only with proper maintenance. Quality Service Company services, repairs, and installs cooling systems with the level of expertise that keeps them efficient and operational. Addressing concerns like indoor air quality and energy efficiency, we the job done right so you can rest easier. When you’re choosing an AC company to deliver trusted service, on time, turn to Quality Service Company.
Put your comfort in Quality Service Company’s expert hands. Call (843) 920-2004 now to schedule an estimate!
Florence AC Company Call for More Information Today!843-920-2004
Nelson and Tripp did an excellent job evaluating the issue, then repairing the unit very quickly.
Salvatore Ausonio
G"Nothing but a Positive Experience"
Jessica and Briley have been nothing but wonderful. Definitely assets for the company.
Gerome Gaskins
M"Very Organized and Professional"
He diagnosed the issues and pointed out the problem areas without trying to upsell.
MPIraqVet2003
k"They Came Promptly"
They came promptly and completed the necessary repairs.
kathy luhrs
D"Extremely friendly and knowledgeable technician"
The technician was extremely friendly, courteous, and knowledgeable.
Dana Patrick
S"We received wonderful service today"
He was prompt, courteous, and hard working!
Steve Pridgen
L"Now Permanently Our New AC Service Provider"
The technician was on time, professional, courteous, and extremely helpful!!
Loyalty Properties
A"Very reasonably priced and lives up to their name"
Tori was able to get someone out to help us so quickly and he fixed the issues in less than an hour!
Alicia Mullen
A"Very reasonably priced and lives up to their name"
Hunter was extremely knowledgeable, respectful, and had all the parts to fix it immediately.
Alicia Mullen
S"Hunter was very efficient"
Hunter was very efficient in analyzing our problem.
Susan Eldridge
R"Hunter was very knowledgeable"
Hunter was very knowledgeable and he got my AC unit performing better than it has worked since it was installed.
Richard Snipes
D"Awesome company"
It was late, hot and this tech took his time, was very thorough, knowledgeable and nice.
Dash Hopkins
M"Excellent Service"
Hunter came out in a very timely 20-minute fashion.
Melanie Lanier
L"Great work and finished in a timely manner"
Great work and finished in a timely manner. Believe me I will use them again.
Loretta Windham
J"Air Cooling Nicely"
Air conditioner stopped cooling. I called and three hours later a service guy showed up and fixed the problem.
Jim Dean
R"Great people did a great job"
Great people did a great job on my AC.
Ronald Mcfarlin
J"The tech was timely and professional"
He was very professional, courteous, and neat.
Jim R
A"Professional and Honest Service"
They came when they said and were professional. Didn't try to sell me anything I don't need.
Andrea Fearnley
L"Repairs Were Completed Quickly"
Despite a heavy demand for service they were able to send out a great technician within 24 hours.
Larry Ventimiglio
E"Best AC Company in Florence"
Service is always amazing. Best AC company in Florence!
Elizabeth Vardell
Z"Quality Service showed excellence"
So many companies today drop the ball with customer service and customer satisfaction, but Quality Service showed excellence in both today.
Zandria 08
B"Best Heating and Air Business"
They have great technicians, and Nelson came and fixed my AC last time and he was wonderful.
Becky Levine
S"Honest, Reliable, and Great Customer Service"
From beginning to end, it was the best customer service experience that I have ever had.
Sondra Gripper
F"I highly recommend them"
Nelson showed up and was very professional and polite.
Freddie Engelbert
F"I Highly Recommend Them"
Nelson showed up and was very professional and polite.
Freddie Engelbert
A"Excellent Service!"
Briley was very compassionate in getting my 87-year-old mom’s A/C fixed ASAP.
Amy Malkiewicz
J"A+ Service"
Big thanks to Nelson for the speedy repair.
Joe Roberts
K"Very Professional Service"
He diagnosed the issue quickly and presented the options for repair clearly.
Ken
J"Got the AC up and running in no time"
Had to call off hours. Technician called back immediately and scheduled service.
Jayson Q
Very polite and thorough
Hunter was very polite and thorough. He had my unit up and running again promptly.
Tracy Crosby
Excellent Job and Great Company
Nelson and Tripp did an excellent job evaluating the issue, then repairing the unit very quickly. Great company. Great employees. Thank you!
Salvatore Ausonio
Nothing but a Positive Experience
Nothing but a positive experience thus far. Jessica and Briley have been nothing but wonderful. Definitely assets for the company. Everybody has been wonderful. Unit was installed 4 years ago and the yearly maintenance calls have been wonderful. Give Quality a try when you're in need of good AC service.
Gerome Gaskins
Very Organized and Professional
Very organized and professional. Briley was knowledgeable and respectful. The compressor fan motor went out, wiring burnt up, and heat strip panel wiring melted all at once. He diagnosed the issues and pointed out the problem areas without trying to upsell. He fixed the issues in a timely manner.
MPIraqVet2003
They Came Promptly
I had no AC, and they came promptly and completed the necessary repairs.
kathy luhrs
Extremely friendly and knowledgeable technician
The technician was extremely friendly, courteous, and knowledgeable. I had to call after hours on a weekend, and he was here in no time to fix our AC.
Dana Patrick
We received wonderful service today
We received wonderful service today. Hunter called 30 minutes before arriving, letting us know he was on his way. He found out the problem with our air conditioning unit and explained it to us. It didn't take long before he had the air working again. He was prompt, courteous, and hard working! We appreciate your service.
Steve Pridgen
Now Permanently Our New AC Service Provider
My husband and I (Henry and Royukita Singletary) realized we needed service on a Monday night when our air conditioning unit wasn’t cooling and it was 81° in the downstairs part of the home. We called Quality Service Company LLC on Monday morning and scheduled for service. This is our first time using the company, but they are now permanently set as our new AC service provider. The technician was on time, professional, courteous, and extremely helpful!! The problem was discovered and fixed immediately, and we are so satisfied. I HIGHLY recommend Quality Service LLC.
Loyalty Properties
Very reasonably priced and lives up to their name
Our upstairs A.C. unit went out at 95°—it got HOT and FAST. Tori was able to get someone out to help us so quickly, and he fixed the issues in less than an hour! Hunter was extremely knowledgeable, respectful, and had all the parts to fix it immediately. Quality Service Company was very reasonably priced and absolutely lives up to their name. Thank you for all your help! Our family highly recommends them for any of your needs!
Alicia Mullen
Very reasonably priced and lives up to their name
Our upstairs A.C. unit went out at 95°; it got HOT and FAST. Tori was able to get someone out to help us so quickly, and he fixed the problems in less than an hour! Hunter was extremely knowledgeable, respectful, and had all the parts to fix it immediately. Quality Service Company was very reasonably priced and absolutely lives up to their name. Thank you for all your help! Our family highly recommends them for any of your needs!
Alicia Mullen
Hunter was very efficient
Hunter was very efficient in analyzing our problem. Very helpful in explaining the condition our condition was in (air condition), of course.
Susan Eldridge
Hunter was very knowledgeable
Hunter was very knowledgeable, and he got my AC unit performing better than it has worked since it was installed. My home is not cool when the heat is oppressive outside.
Richard Snipes
Awesome company
Awesome company, I wish I could have gotten the name of the tech who came out after hours. It was late, hot, and this tech took his time, was very thorough, knowledgeable, and nice. He had our AC back on within the hour. The pricing was very fair, and the service provided was well worth it! I will only use this company moving forward.
Dash Hopkins
Excellent Service
Hunter came out in a very timely 20-minute fashion. It was discovered that my capacitor had gone bad. He fixed it in less than an hour; very thankful. Excellent service.
Melanie Lanier
Great work and finished in a timely manner
The gentleman called and said, "Be there in 15 minutes if that’s OK with you." So this was a few hours earlier than I expected, but great. He replaced the motor on the air conditioner fan, and then we bought the air scrubber to purify the air in the house. Great work and finished in a timely manner. Believe me, I will use them again. Called late Thursday afternoon and they were here Friday morning! I am now cooling off. Thank you!
Loretta Windham
Air Cooling Nicely
Air conditioner stopped cooling. I called and three hours later a service guy showed up and fixed the problem. The capacitor had gone out and the drain pan was full. He changed out the capacitor and drained the drip pan. All good. Air cooling nicely. I’m very satisfied!
Jim Dean
Great people did a great job
Great people did a great job on my AC and my father on too.
Ronald Mcfarlin
The tech was timely and professional
AC service call. The tech was timely and notified just prior to his arrival. He was very professional, courteous, and neat. Explained his service process and company plans clearly. Thank you!
Jim R
Professional and Honest Service
Found this company online when I was looking for a company to check my AC unit on the house we recently purchased. They came when they said and were professional. Didn't try to sell me anything I don't need. I will definitely call again in the future!
Andrea Fearnley
Repairs Were Completed Quickly
Our A/C went down on Thursday afternoon. Despite a heavy demand for service, they were able to send out a great technician within 24 hours, and repairs were completed pretty quickly. This is our third year as a customer, and we have been very pleased with professional customer service area, technicians, and management. I recommend them for HVAC issues.
Larry Ventimiglio
Best AC Company in Florence
Service is always amazing. Shout out to Quinn for responding so quickly when I was worried about an issue last night. She was so helpful and was able to get our service scheduled ASAP. The technicians that came out were kind and efficient. Best AC company in Florence!
Elizabeth Vardell
Quality Service showed excellence
Thank you, Gene, who got us in contact with Quality Service. Thank you, Quality Service, for sending out Nelson to help with our air that wasn’t working. He was very professional but also polite and kind. It makes such a big difference when you have a dependable company that makes a way to get to you, and having friendly technicians like Nelson made it so much easier to talk to him and understand what the problem with our air was. So many companies today drop the ball with customer service and customer satisfaction, but Quality Service showed excellence in both today. Thank you.
Zandria 08
Best Heating and Air Business
Best heating and air business! They have great technicians, but Nelson came and fixed my AC last time and he was wonderful.
Becky Levine
Honest, Reliable, and Great Customer Service
Honest, reliable, and great customer service
I really have to say something about Quality Service Co. From beginning to end, it was the best customer service experience that I have ever had. I truly mean that. For years my air condition has not been keeping up, and my light bills have been high. Less than four years ago, I bought a 3-ton unit and paid a contractor to install it. They ran new lines and installed a Goodman unit, which is still under warranty. This year was the hottest yet, so I contacted Quality Service Co. and met Dwight Milliken, Home Solution Advisor. Rather than just trying to sell us a new unit, he went to his car, got his coveralls, and went under my house to see exactly what was wrong. It appears that the other contractors that worked on my new AC unit neglected to tell us that my duct in the crossover was torn and had water in it! We were shown videos of the damage. In fact, it appeared that it had been done wrong from the factory. Dwight Milliken gave us a fair estimate for repairs, and we didn’t need to replace the unit. Everything went exactly as planned. Our installation technicians, Deven and Brett, arrived right on time. Both of them were professional and made sure I knew exactly what was going on. After the repair, they explained in detail what they’d done and showed video of the replacement work. They were polite, didn’t mind questions, and were genuine and friendly. I don’t remember when I last had such excellent service. It’s so hard today to find people that you can trust. I highly recommend this company to anyone needing A/C repairs or replacement.
Sondra Gripper
I highly recommend them
I had to have my AC looked at today. Nelson showed up and was very professional and polite. He performed all his checks on my system and gave me the news. It could have been worse, and he explained the process of the work that was going to be performed when he returns. We had great conversation while he worked. He even checked back in to make sure everything was still good. I have a maintenance plan with Quality, so I did save a little money on this visit and the next. I highly recommend them should you ever need maintenance or a new unit. All of their techs are knowledgeable on the products in their line of work.
Freddie Engelbert
I Highly Recommend Them
I had to have my AC looked at today. Nelson showed up and was very professional and polite. He performed all his checks on my system and gave me the news. It could have been worse, and he explained the process of the work that was going to be performed when he returns. We had great conversation while he worked. He even checked back in to make sure everything was still good. I have a maintenance plan with Quality, so I did save a little money on this visit and the next. I highly recommend them should you ever need maintenance or a new unit. All of their techs are knowledgeable on the products in their line of work.
Freddie Engelbert
Excellent Service!
Excellent service! Briley was very compassionate in getting my 87-year-old mom’s A/C fixed ASAP. Easy to talk to and explained everything! Thanks, Briley!
Amy Malkiewicz
A+ Service
Big thanks to Nelson for the speedy repair. Excellent communication in explaining all steps in the repair. A+ service.
Joe Roberts
Very Professional Service
Nelson was very professional. He diagnosed the issue quickly and presented the options for repair clearly. Unit is working normally again!
Ken
Got the AC up and running in no time
Had to call off hours. The technician called back immediately and scheduled service. He was fast to diagnose the issue and explained everything thoroughly. Got the AC up and running in no time. Great company, and thanks to Hunter & Chase for coming out on a weekend!
Jayson Q
Coupons & Discounts
Ruud’s 0% APR financing
for up to 60 months* on qualifying systems.
0% APR financing for 60 months*
| High-efficiency Ruud® systems
| Installed by local experts you can trust
| Limited-time offer starting February 1
At Quality Service Company, we provide dependable HVAC, plumbing, and electrical services for homes and businesses across Florence and the Pee Dee region. Locally owned and operated since 2003, we focus on honest advice, quality workmanship, and fast, reliable response—day or night.
Why Choose Us:
Locally owned, serving the Pee Dee since 2003
Licensed, insured, and available 24/7 for emergencies
Award-winning service, including Best of the Pee Dee
Energy-efficient HVAC solutions tailored to your property
Highly trained technicians for HVAC, plumbing, and electrical
Transparent pricing and customer-first service on every job
Honest HVAC Service, No Surprises
Clear options, fair pricing, and workmanship you can trust.
Energy-Efficient Heating And Cooling
Eco-friendly HVAC upgrades that lower bills and boost comfort.
Locally Owned HVAC Experts Since 2003
Deep Pee Dee roots and decades of hands-on HVAC experience.
24/7 HVAC Repairs You Can Rely On
Day or night, our local team restores your comfort fast.
Meet the Quality Service Company Team
At Quality Service Company, our team is dedicated to keeping homes and businesses across Florence and the Pee Dee region safe, comfortable, and running smoothly. Since 2003, we’ve combined hands-on experience with honest, straightforward service in HVAC, plumbing, and electrical work. As a locally owned, licensed, and insured contractor, we live and work in the same communities we serve, and we take that responsibility seriously.
Our highly trained technicians are available 24/7 to respond to emergencies, provide routine maintenance, and install energy-conscious systems tailored to your property. Voted Best of the Pee Dee in Plumbing and Electrical, we stand behind our craftsmanship, fair pricing, and respect for your time and home. From the first call to the final walkthrough, our team is focused on doing the job right—and doing right by our customers.
Chris M.Owner
Chuck P.Owner
Jessica W.Operations Director
Tori R.Marketing Specialist
Jessica G.HVAC Dispatcher
Connie B.Plumbing and Electrical Dispatcher
Sara S.Sales Assistant/ Install Coordinator
Kymberly O.Billing Specilist/ Accounting Team
Luke P.IT Manager
Gene F.Customer Service Specialist
Dwight M.Home Solutions Advisor
Briley W.Service Technician
Hunter S.Service Technician
Chase F.Service Technician
Jonathan S.Service Technician
Nelson H.Service Technician
Hunter H.Service Apprentice
Glenn C.Install Manager
Josh M.Install Technician
Cody E.Install Technician
Deven C.Install Technician
Justin W.Install Technician
Brett C.Install Apprentice
Tripp P.Install Apprentice
Harold B.Construction Plumber
Josh B.Construction Plumber
Clyde P.Residential Plumber
Michael B.Residential Plumber
Wade G.Electrician
Ethan J.Warehouse Manager
Aaron B.Warehouse Associate
Answers to Your Top Questions
How often should my AC be serviced?
It's recommended to service your air conditioner at least once a year. Regular maintenance ensures your system runs efficiently, extends its lifespan, and can help prevent costly breakdowns. Typically, the best time for an AC tune-up is in the spring before the cooling season begins.
What size AC unit do I need?
The size of the AC unit you need depends on your home's square footage, insulation, number of windows, and local climate. A professional load calculation can determine the right size, ensuring optimal cooling efficiency and comfort.
What maintenance tasks can I do myself?
You can regularly clean or replace the air filter, keep the outdoor unit free of debris, and check the thermostat settings. Always ensure vents are open and unobstructed. For more technical tasks, like refrigerant checks or electrical issues, it's best to contact a professional.
What are signs my AC needs repair?
Common signs include reduced airflow, unusual noises, water leaks, and uneven cooling. Additionally, if your energy bills are higher than usual or there's a strange odor coming from your unit, it's time to call for a professional inspection.
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Ruud’s 0% APR financing for up to 60 months* on qualifying systems.
Chris M. Owner.png.2601060801020.webp)
Chuck P. Owner.png.2601060808330.webp)
Jessica W. Operations Director.png.2601060808363.webp)
Tori R. Marketing Specialist
Jessica G. HVAC Dispatcher
Connie B. Plumbing and Electrical Dispatcher
Sara S. Sales Assistant/ Install Coordinator
Kymberly O. Billing Specilist/ Accounting Team
Luke P. IT Manager
Gene F. Customer Service Specialist
Dwight M. Home Solutions Advisor
Briley W. Service Technician
Hunter S. Service Technician
Chase F. Service Technician
Jonathan S. Service Technician
Nelson H. Service Technician
Hunter H. Service Apprentice
Glenn C. Install Manager
Josh M. Install Technician
Cody E. Install Technician
Deven C. Install Technician
Justin W. Install Technician
Brett C. Install Apprentice
Tripp P. Install Apprentice
Harold B. Construction Plumber
Josh B. Construction Plumber
Clyde P. Residential Plumber
Michael B. Residential Plumber
Wade G. Electrician
Ethan J. Warehouse Manager
Aaron B. Warehouse Associate