About Quality Service Company
When you invite someone into your home to fix a broken heater or a leaking pipe, you’re doing more than just hiring a contractor. You’re trusting a stranger with your family’s comfort and safety. We’ve never taken that responsibility lightly. Since 2003, Quality Service Company has been a fixture here in Florence, built on the simple idea that our neighbors deserve honest work and a technician who actually listens. We started this journey with a handful of tools and a commitment to doing things the right way, and while we’ve grown quite a bit since then, that local heart hasn't changed a bit.
Staying in business for over two decades in the Pee Dee isn’t something that happens by accident. We’ve survived and thrived because we focus on the person, not just the hardware. You don’t stick around this long unless you’re consistently doing right by people. Our reputation was carved out one service call at a time, through hot summers and unexpected winter freezes. We are proud of the roots we’ve planted here, and we wake up every day ready to prove why so many of your friends and neighbors have kept us on their speed dial for twenty years.
A Legacy Built on Quality Service
Quality Service Company was founded in 2003 by Chris McDonald as a small, service-focused HVAC company with a clear purpose. The goal from the beginning was to provide dependable, fairly priced heating and cooling services for local homes and businesses, without cutting corners or losing sight of customer needs. That early focus helped establish strong relationships and steady growth within the community.
In 2011, Chuck Polk joined Chris as a partner, bringing decades of industry experience to the company. Chuck’s background included time with Trane and ownership of a successful HVAC business, which added valuable perspective and leadership. When their businesses merged to form Quality Service Company, the result was a company shaped by hands-on knowledge, shared values, and a long-term outlook. Together, their combined experience helped guide the expansion into plumbing and electrical services while keeping the same service-first mindset in place.
Here are a few things that help us stand apart:
- Licensed and insured technicians
- 24/7 emergency response availability
- Flexible financing options for every budget
- Comprehensive warranties on our work
- Free estimates for your projects
- Local ownership with deep regional roots
Want to work with a team that truly cares about your home? Call (843) 920-2004 to request a free estimate. We’re ready to show you what quality service looks like in person.
How We Can Help You Our Services
Values That Drive Every Service Call
The way we treat our employees is just as important as how we treat our customers. We’ve cultivated a team culture where people feel supported and empowered to do their best work. When a technician is happy and well-trained, it shows in the quality of the repair they perform at your kitchen sink or your circuit breaker. We don't believe in shortcuts or temporary patches that will just break again in a month. Instead, we focus on long-term performance and clear communication so you’re never left wondering about the state of your property.
Our approach is guided by a few core principles that define who we are:
- Honesty and transparency – We provide straightforward recommendations and fair pricing without any hidden surprises or pressure.
- Commitment to craftsmanship – Every job is handled with a focus on durability and attention to detail to keep your systems healthy.
- Community focus – We live in the areas we serve and believe in giving back to the neighborhoods that have supported us since 2003.
- Responsive service – We respect your time and property by showing up when we say we will and staying prepared for any situation.
- Continuous training – Our team stays updated on the latest home technology to provide modern solutions for your comfort and safety.
We are so grateful for the trust the Pee Dee has placed in us over the years. We’ve been voted Best of the Pee Dee in Plumbing and Electrical, and we see that recognition as a promise we have to keep every single day. We look forward to many more years of keeping your lights on, your water running, and your home perfectly comfortable.
Ready to experience a different kind of home service? Call (843) 920-2004 or complete our online form to book an appointment in Florence or Hartsville. We look forward to welcoming you into the Quality Service Company family!
Why Choose Us?
A Legacy Built on Integrity and Service
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100% Satisfaction GuaranteeYou can be confident you'll be happy when our electricians drive away.
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Affordable Financing OptionsWe make HVAC services affordable with financing options.
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Backed by a WarrantyGet peace of mind with our warranty-backed services.
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24/7 Help AvailableWe're here to help you whenever you need us. Book us same-day!
