Matt Hicks
Matt Hicks
Service Manager
18 Reviews
Air Conditioner Repair in Darlington, SC 29532
“Can't say enough about Matt and Quality Service Company. It has become a running joke that every time I come to SC to deal with my sisters house and estate, something breaks..usually the heat or ac. I left a review 6 months ago after the first 2 visits, but have had to call a couple more times. Being from CT, using the coin toss method I found Quality Service Company and Matt. He has been the "lucky ??" one to be sent each time I had a problem. From the eta call to completion he has been extremely polite, friendly and professional. He provides me with the HVAC for Dummies version of the problem, which I greatly appreciates, gives options and opinions, then gets the job done. All while keeping a smile on his face and a friendly tone with each update. I'm back today for 4 days and crossing my fingers nothing goes wrong. At least I know I have a super team at Quality Service to help if it does. I have even give their business card to my realtor. My only complaint is that they are located in So. Carolina and not Connecticut. Thanks … you are the best!!”
– Trish R.
Air Conditioner Repair in Florence, SC 29505
“Matt did a great job of diagnosing and obtaining parts to repair our unit. Thanks”
– Ken B.
Air Conditioner Repair in Florence, SC 29501
– Marsha w.
Air Conditioner Maintenance in Florence, SC 29501
“Was very pleased with Matt's Knowledge and speed of service. Will use you guys again in the future due to matt's professionalism.”
– James T.
Air Duct Replacement in Florence, SC 29501
“I would never deal with anyone other than Quality Service Company for my heating/air conditioning needs. From my initial call with a problem with my heat pump a year or so ago, through the installation and subsequent service agreement calls, Quality has been able to address my issues promptly. They were always prepared to explain the issues with me, as well as my choices. Most recently, I had an unrelated issue. Again, from my initial call through the completion of the service, everything was done with professionalism and in a timely manner. When I called the office to submit payment, I was reminded that I had a $50 credit I could use! What a pleasant surprise.”
– Debbie B.
Heat Pump Repair in Hartsville, SC 29079
“Worked nonstop for 4 hours. Determined to find problem and fix it. Very impressive.”
– Meredith M.
Heat Pump Repair in Florence, SC 29501
“Matt was prompt, professional, and efficient. He quickly diagnosed the problem, presented a written estimate, then made the repairs w/o delay. This is the second time I've used Quality Service for my HVAC needs and would highly recommend them.”
– Michael G.
HVAC System Replacement
“On 8:00 on Sunday morning, our system failed with temps going down into the teens. I called the company I had used for over 30 years. After an hour with no response and a second call (still with no response), I contacted Quality Service Co. Luckily, my system came back on so I did not require an emergency call but I still called to have Quality to check it on Monday. They called at 7:30 a.m. to set up a time and had a tech at my house an hour later. Matt determined the issue and even checked on warranty for me. We decided to check into replacement instead of repair. Allen Duffy was at my door an hour later. He presented me with a proposal including payment options and information on the complete system. We made the decision to replace. Allen ordered our new system with a promise of installation on Tuesday.
At 8:03 Tuesday morning, the team pulled in my driveway ready to begin work. The work was completed later that day. Allen also came back to help me get acquainted with the new programmable thermostat. Today (Wednesday) he came back and installed a surge protector on it. He brought all of my paperwork which included the forms for Energy rebates. They had already been filed. In addition, the installation team replaced the pad underneath the unit as well as cleaning and mulching around the unit. They also replaced the breaker in the breaker box because ours was too large.
Their work was superior and I was treated with the utmost respect and courtesy by every employee during the whole process. I cannot thank them enough for all of their assistance. Everyone helped make the process as painless as possible. I was new to their company but they treated me as if I was a long-time customer. I highly recommend them. You will not be sorry.”
– Susan S.
Need HVAC Service?
Contact the experts at Quality Service Company.
Call us at 843-252-0360!
Quality Service Company services Florence, Darlington, Hartsville, Lamar, Marion, Pamplico, Timmonsville, and the surrounding South Carolina communities with their heating and cooling needs. Visit our service area page for more coverage details, call us at 843-252-0360 today.